SCIE - People Management

Preview of Participation - people who use services and carers audit

All the questions in this audit are shown on this one page. There are 21 questions in total. In the real survey these are spread over 5 pages. You can print this page by selecting file and then print from your toolbar above this page.

Management

1. People who use services are most able to benefit from competent and accountable management of the service by being involved in the management of the services they receive and the care environment (e.g. a residential home).

* Are people who use services involved in the management of the services they receive?

2. Does the organisation:

People Management policies

3. The GSCC/CCW codes of practice for social care workers and employers include expectations about involving people who use services in developing policies and procedures.

* Are people who use services made aware of the following people management policies and procedures?

4. Are carers and advocates made aware of the following people management policies and procedures?

* 5. Are people who use services involved in the review and development of people management policies?

6. Have people who use services been involved in reviewing or drafting of the following policies and procedures?

Recruitment and selection

7. The involvement of people who use services directly in the recruitment and selection of staff and volunteers is one of the benchmarks of effectively involving them.

* Do you involve people who use services in the recruitment and selection process? *

8. Before you begin the recruitment process, do you:

9. During recruitment do you:

Induction

10. There is a requirement for new social care staff to complete a formal induction programme. This is also the time when staff can develop positive relationships with people who use services and learn about their needs and preferences.

* Do you involve people who use services in the induction process?

11. Do you:

* 12. Do you involve carers and/or advocates in the induction process?

13. Do you:

Training and development

14. Staff can best develop their practical skills with the direct input of people who use services. Carers and advocates can also have an important role in staff training and development.

* Do you involve people who use services in staff development and training?

* 15. Do you involve carers and/or advocates in staff development and training?

16. Do you:

Performance management

17. Effective performance management means making sure that all individuals understand clearly the standards that are required of them and then monitoring how those standards are met.

* Do you involve people who use services in managing performance?

18. Do you:

Health and Safety

19. The Health and Safety at Work etc Act (1974) sets out an employer's general responsibilities towards employees and members of the public, as well as employees' responsibilities for themselves and each other. People who use services can have an important role in ensuring a safe and healthy environment.

Do you:

Team meetings

20. Many communications, discussions and operational decisions are taken in team meetings. This is a crucial forum where people who use services can be heard.

* Do you involve people who use services in team meetings?

21. How are people who use services involved in team meetings?