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Communication resources and services

Results 31 - 40 of 58

Communication skills: communicating in challenging situations

Part of e-Learning courses

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way.  Using a case study you will work through some of the more advanced communication skills needed in these situations.

Communication skills: particular communication needs

Part of e-Learning courses

This resource starts with a quiz and a short case study to help you understand the complexities of defining and identifying impairment as well as the difficulties faced by people who have these impairments.  You will then be able to explore four different scenarios which present tips on working with particular communication needs of service users.

Managing knowledge to improve social care: a day in the life

Part of e-Learning courses

This interactive module is the first of nine modules that comprise the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to explore how social care practitioners use knowledge in their day-to-day work lives, including: day-to-day contexts in which they encounter a need to use various sources of knowledge; different sources and features of knowledge that contribute to professional practice; constraints and uncertainties with regard to information and knowledge used on a daily basis; making an initial decision about how useful and how reliable different sources of knowledge are; and recognising that the usefulness of sources is determined by the context in which they are to be used. The estimated time to complete the module is 20-30 minutes. It includes three sections: 1. Introduction; 2. A day in the life (knowledge management in daily working life); 3. Conclusion (summary of the main points). The module concludes with a self-assessment exercise.

Managing knowledge to improve social care: using technology to improve knowledge sharing

Part of e-Learning courses

This interactive module is the sixth of nine modules comprising the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to: describe a range of technologies that can support improved knowledge-sharing across the team; identify and demonstrate the most appropriate technology to support everyday tasks and activities; identify ways to make the technology work for the user and not the other way round. The estimated time to complete the module is 20-30 minutes. It includes four sections: 1. Introduction; 2. The technology landscape; 3. Choosing the right technology for the job; 4. Making the best use of technology. The module concludes with a self-assessment exercise.

Communication skills: communication across cultural and social differences

Part of e-Learning courses

Culture, identity and personal beliefs have a profound impact on the content and process of communication. When people from different cultures, backgrounds or belief systems communicate, it is easy for misunderstandings to arise. This resource uses five case scenarios to provide examples of the kinds of challenges and dilemmas social workers experience as they communicate across social and cultural divides.

Communication skills: barriers to communication

Part of e-Learning courses

Through a scenario this resource enables you to explore the potential barriers to communication that can exist in your everyday work. This resource will further your understanding of how the following factors can inhibit, interrupt or confuse the communication between social workers and service users, carers and others.

Managing knowledge to improve social care: social care 2.0: innovation through technology

Part of e-Learning courses

This interactive module is the last of nine modules comprising the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to explain: the term web 2.0 and its associated technologies including online social networking, micro-blogging (Twitter) and wikis; the evidence that web 2.0 tools can support user centred care; how web 2.0 tools can be used to support practice; how web 2.0 tools can be used to improve the health and experience of care service users. The estimated time to complete the module is 20-30 minutes. It comprises five sections: Introduction; Defining web 2.0; Web 2.0 in social care; Web 2.0 for you; and Conclusion, which provides a summary of main points. The module concludes with a self-assessment exercise.

Communication skills: gathering information

Part of e-Learning courses

This e-learning resource uses a video scenario to help you develop your observation, listening and interviewing skills and to become more aware of your own subjectivity.  Different ways of asking questions will be considered in more depth and you will have the opportunity to try out some creative approaches to gathering information using diagrams or art-based tools.

Managing knowledge to improve social care: sharing knowledge in teams

Part of e-Learning courses

This interactive module is the fifth of nine modules comprising the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to: describe the characteristics of effective teams and the risks faced by ineffective teams; identify the different knowledge, skills and experience within a team; describe common knowledge sharing processes in teams; apply a series of strategies that may make team meetings more effective and maximise the transfer of knowledge, skills and experience across the team. The estimated time to complete the module is 20-30 minutes. It includes five sections: 1. Introduction; 2. Teams and teamwork; 3. Knowledge, skills and experience; 4. Knowledge sharing processes; 5. Conclusion (summary of the main points). The module concludes with a self-assessment exercise.

Results 31 - 40 of 58

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