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Information management resources and services

Results 1 - 10 of 20

Managing practice

This guide provides information and knowledge to support critical thinking and methods so that first line managers can apply, adapt and develop the material to their own particular work environment, current priorities and as an aid to their own continuing professional development.

Managing knowledge to improve social care: knowledge beyond the team

Part of e-Learning courses

This interactive module is the seventh of nine modules comprising the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to: explore the diversity of external knowledge channels and sources, identifying some that will be of practical value in the workplace; plan approaches to defining the knowledge needed to deal with specific situations and how to find it; build a personal list of useful sources that will help identify and locate information and knowledge beyond the work team. The estimated time to complete the module is 20-30 minutes. It includes four sections: 1. A world of sources; 2. A framework for looking; 3. Choosing the right technology for the job; 4. Conclusion (summary of main points). The module concludes with a self-assessment exercise.

Managing knowledge to improve social care: when knowledge gaps occur

Part of e-Learning courses

This interactive module is the fourth of nine modules comprising the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to explore: the impact of knowledge gaps in social care; how some of the more common gaps are caused by deficiencies in organising, managing and sharing knowledge; the knowledge audit as a process for investigating team and organisation level knowledge needs; and simple strategies by which knowledge gaps might be addressed. The estimated time to complete the module is 20-30 minutes. It includes five sections: 1. Introduction; 2. The knowledge audit; 3. The knowledge audit in practice; 4. Introducing the knowledge map; 5. Conclusion (summary of the main points). The module concludes with a self-assessment exercise.

Communication skills: providing information and explaining

Part of e-Learning courses

This e-learning resource uses a video scenario to help you develop your observation, listening and interviewing skills and to become more aware of your own subjectivity.  Different ways of asking questions will be considered in more depth and you will have the opportunity to try out some creative approaches to gathering information using diagrams or art-based tools.

Managing knowledge to improve social care: how do I organise my knowledge?

Part of e-Learning courses

This interactive module is the third of nine modules that comprise the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to explore: how to identify the different stages of the knowledge cycle; different ways in which knowledge may be organised and accessed including their strengths and weaknesses; the practical consequences of poor organisation of knowledge; the best methods for organising core resources used by social care practitioners; how to assess the advantages and disadvantages of current approaches to local knowledge organisation. The estimated time to complete the module is 20-30 minutes. It includes four sections: 1. Introduction; 2. Case study; 3. Principles of organisation; 4. Conclusion (summary of the main points). The module concludes with a self-assessment exercise.

Managing knowledge to improve social care: types of knowledge

Part of e-Learning courses

This interactive module is the second of nine modules that comprise the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to explore how social care practitioners begin to understand the cycle that knowledge typically goes through; the factors to bear in mind when considering what knowledge sources to use and when; using the SCIE Five types of knowledge framework; making a meaningful link between different sources of knowledge and the type of knowledge that they contain; evaluating each of the types of knowledge for problems that are likely to arise. The estimated time to complete the module is 20-30 minutes. It includes four sections: 1. Knowledge and practice; 2. Five types of knowledge (1); 3. Five types of knowledge (2); 4. Conclusion (summary of the main points). The module concludes with a self-assessment exercise.

Managing knowledge to improve social care: knowledge is our business

Part of e-Learning courses

This interactive module is the eighth of nine modules comprising the e-learning resource ‘Managing knowledge to improve social care’. It uses video and audio to: explain why sharing knowledge and experience makes the whole organisation more effective; highlight the risks organisations take if they ignore the need to share knowledge; identify the conditions (including culture) that enable sharing in organisations; illustrate how to assess a specific organisation and its culture from a knowledge sharing perspective; demonstrate how to apply some practical techniques for sharing knowledge at work. The estimated time to complete the module is 20-30 minutes. It includes five sections: 1. Introduction; 2. Sharing knowledge; 3. Knowledge sharing cultures; 4. Making a difference.; 5. Conclusion (summary of main points). The module concludes with a self-assessment exercise.

Communication skills: communicating in challenging situations

Part of e-Learning courses

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way.  Using a case study you will work through some of the more advanced communication skills needed in these situations.

Results 1 - 10 of 20

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