Communication skills: particular communication needs

Part of e-Learning courses

This resource starts with a quiz and a short case study to help you understand the complexities of defining and identifying impairment as well as the difficulties faced by people who have these impairments.  You will then be able to explore four different scenarios which present tips on working with particular communication needs of service users.

Communication skills: barriers to communication

Part of e-Learning courses

Through a scenario this resource enables you to explore the potential barriers to communication that can exist in your everyday work. This resource will further your understanding of how the following factors can inhibit, interrupt or confuse the communication between social workers and service users, carers and others.

Communication skills: gathering information

Part of e-Learning courses

This e-learning resource uses a video scenario to help you develop your observation, listening and interviewing skills and to become more aware of your own subjectivity.  Different ways of asking questions will be considered in more depth and you will have the opportunity to try out some creative approaches to gathering information using diagrams or art-based tools.

Communication skills: providing information and explaining

Part of e-Learning courses

This e-learning resource uses a video scenario to help you develop your observation, listening and interviewing skills and to become more aware of your own subjectivity.  Different ways of asking questions will be considered in more depth and you will have the opportunity to try out some creative approaches to gathering information using diagrams or art-based tools.

Communication skills: using play and the creative arts to communicate with children and young people

Part of e-Learning courses

Children and young people communicate in ways which are different from or additional to those used by adults This resource begins by exploring some of the reasons why children and young people communicate in these additional and alternative ways.   It then goes on to describe ways of using stories, art work, creative writing and music as forms of communication.

Communication skills: communicating in challenging situations

Part of e-Learning courses

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way.  Using a case study you will work through some of the more advanced communication skills needed in these situations.

It's my story: helping care experienced young people to give effective media interviews

This guide is written for social care workers who want to prepare and support care experienced young people who choose to give interviews to the local or national media.