Communication skills: barriers to communication

Part of e-Learning courses

Following the completion of this e-learning object, users will have an enhanced understanding of how factors can inhibit, interrupt or confuse the communication between social workers and service users, carers and others

Communication skills: gathering information

Part of e-Learning courses

This e-learning object will help you understand what kinds of communication skills may assist a professional to gather information from service users and carers of all ages.

Communication skills: providing information and explaining

Part of e-Learning courses

This learning object will help you understand that effective and empowering communication in social work requires: planning and preparation; sensitivity towards the other person's expectations and concerns; accurate identification of the other person's information needs; a way of explaining that helps the person to understand the information they need.

Communication skills: using play and the creative arts to communicate with children and young people

Part of e-Learning courses

By the end of this learning object you will have an enhanced understanding of why play-based methods can help children communicate, how to use visual imagery, creative writing, stories and music as communication tools.

It's my story: helping care experienced young people to give effective media interviews

This guide is written for social care workers who want to prepare and support care experienced young people who choose to give interviews to the local or national media.