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Service users resources and services

Results 31 - 40 of 77

Personal budgets: experiences of a disabled person

This film for disabled people and care workers who support them shows Anne, a disabled person, travelling around London by taxi and bus. She discusses the issues involved in employing personal assistants and her own work to counter misguided cultural perceptions of disabled people and bring about positive change.

Supporting carers: the cared-for person

This film for social care commissioners, staff, people who need services and carers follows Linda, who needs constant care. Linda found out she was entitled to direct payments. She used the money to pay her friends to be her personal assistants.

Supporting carers: the social worker

This film for social workers and carers focuses on social worker Nicola. She introduces us to Caroline, who cares for her autistic, severely learning disabled son. Nicola demonstrates how considering the needs of both the service user and the carer can have a positive impact on the whole family.

Communication skills: communicating in challenging situations

Part of e-Learning courses

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way.  Using a case study you will work through some of the more advanced communication skills needed in these situations.

Communication skills: particular communication needs

Part of e-Learning courses

This resource starts with a quiz and a short case study to help you understand the complexities of defining and identifying impairment as well as the difficulties faced by people who have these impairments.  You will then be able to explore four different scenarios which present tips on working with particular communication needs of service users.

Communication skills: communication across cultural and social differences

Part of e-Learning courses

Culture, identity and personal beliefs have a profound impact on the content and process of communication. When people from different cultures, backgrounds or belief systems communicate, it is easy for misunderstandings to arise. This resource uses five case scenarios to provide examples of the kinds of challenges and dilemmas social workers experience as they communicate across social and cultural divides.

Results 31 - 40 of 77

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