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Staff-user relationships resources and services

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Self-neglect policy and practice: key research messages

Part of Self-neglect

This briefing highlights key findings from research which looked at learning from policies and practices that have produced positive outcomes in self-neglect work. The original research drew on a survey 53 local authorities and a series of in-depth interviews with 20 managers, 42 practitioners in adult social care and in safeguarding, and 29 people who use services. The findings identify factors that make self-neglect services more effective and organisational arrangements that could best help self-neglect work. Interviews of people who use services, practitioners and managers looked at: causes of self-neglect, accepting help, the experience and impact of self-neglect. Five areas which were most frequently identified as making a positive difference to self-neglect in practice were: the importance of relationships, 'finding' the person, legal literacy, creative interventions and effective multi-agency working. It concludes that the heart of self-neglect practice is a balance of knowing the person; being, in showing personal and professional qualities of respect; and doing, in the sense of balancing hands-on and hands-off approaches. The briefing is intended for people who use services, carers, non-specialist workers and the general public.

Older people and quality of life: better life in the community

This video for older people care services and social workers, shows older people with high support needs who live in the community. They talk about what is important in their lives and how they like to be treated. It is based around the Joseph Rowntree Foundation’s A Better Life programme.

Quality in social care: achieving excellence in home care

In this video, we see examples of excellence in support offered to older people, people with learning disabilities and people with physical disabilities in their own homes. Focus is on the relationship between staff and the people they support because getting that right is fundamental to excellent care.

Therapeutic approaches to social work in residential child care settings

Following a regional review of residential child care in 2007, the five health and social care (HSC) Trusts in Northern Ireland introduced 'therapeutic approaches' in a number of children's homes and in the regional secure units. The approaches were used to help staff understand how trauma effects children and young people. This report gives the results of an evaluation of these approaches. The five approaches evaluated were Sanctuary, CARE (Children and Residential Experiences), Social pedagogy, ARC (Attachment, Self-regulation and Competency) and MAP (Model of Attachment Practice). The evaluation looked at the evidence for each of the chosen models and explored their similarities and differences. It also gathered the experiences of key stakeholders – including managers, staff and young people – of using the models and their effects. The report also gives the results of an analysis of the patterns in reporting untoward incidents. Staff reported that the training did improve their practice and young people noticed a improved 'atmosphere'. The report is available as a pdf document and online resource.

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