For social workers and social care practitioners to support understanding on how to build rapport and establish relationships with the people you care for using technology.
Staff-user relationships resources and services
Results 1 - 10 of 11
Matching interventions and people: A decision-making tool to establish the best means of working with people
This decision-making tool supports social workers and social care practitioners to decide the best format, or combination of formats, for a given interaction.
Part of Self-neglect
This briefing highlights key findings from research which looked at learning from policies and practices that have produced positive outcomes in self-neglect work. The original research drew on a survey 53 local authorities and a series of in-depth interviews with 20 managers, 42 practitioners in adult social care and in safeguarding, and 29 people who use services. The findings identify factors that make self-neglect services more effective and organisational arrangements that could best help self-neglect work. Interviews of people who use services, practitioners and managers looked at: causes of self-neglect, accepting help, the experience and impact of self-neglect. Five areas which were most frequently identified as making a positive difference to self-neglect in practice were: the importance of relationships, 'finding' the person, legal literacy, creative interventions and effective multi-agency working. It concludes that the heart of self-neglect practice is a balance of knowing the person; being, in showing personal and professional qualities of respect; and doing, in the sense of balancing hands-on and hands-off approaches. The briefing is intended for people who use services, carers, non-specialist workers and the general public.
A film that shows older people with high support needs who live in a care home. They talk about what is important in their lives and how they like to be treated.
This video for older people care services and social workers, shows older people with high support needs who live in the community. They talk about what is important in their lives and how they like to be treated. It is based around the Joseph Rowntree Foundation’s A Better Life programme.
GP services for older people: a guide for care home managers. This guide supports partnership working between care home staff and GPs to improve access for residents to good medical services.
In this video, we see examples of excellence in support offered to older people, people with learning disabilities and people with physical disabilities in their own homes. Focus is on the relationship between staff and the people they support because getting that right is fundamental to excellent care.
Following a regional review of residential child care in 2007, the five health and social care (HSC) Trusts in Northern Ireland introduced 'therapeutic approaches' in a number of children's homes and in the regional secure units. The approaches were used to help staff understand how trauma effects children and young people. This report gives the results of an evaluation of these approaches. The five approaches evaluated were Sanctuary, CARE (Children and Residential Experiences), Social pedagogy, ARC (Attachment, Self-regulation and Competency) and MAP (Model of Attachment Practice). The evaluation looked at the evidence for each of the chosen models and explored their similarities and differences. It also gathered the experiences of key stakeholders – including managers, staff and young people – of using the models and their effects. The report also gives the results of an analysis of the patterns in reporting untoward incidents. Staff reported that the training did improve their practice and young people noticed a improved 'atmosphere'. The report is available as a pdf document and online resource.
This briefing summarises an evaluation of therapeutic approaches in a number of children’s homes and regional secure units in Northern Ireland, with the aim of improving staff skills and outcomes for young people.
This video shows how children’s homes in Northern Ireland have introduced training in 'therapeutic approaches' for their residential child care staff. Find out how the approaches help staff gain a better understanding of how children's experiences affect them.
Results 1 - 10 of 11