COVID-19 resources

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Good administration practice during the response to Covid 19

Local Government & Social Care Ombudsman

Guidance issued by the Local Government and Social Care Ombudsman to those working for local authorities and care providers about good administrative practice and handling complaints during the Covid-19 crisis. The guidance sets out the basic principles the Ombudsman expects organisations to use to underpin their work during this crisis. The principles include: being service-user focused, being open and accountable, acting proportionately and seeking continuous improvement. The Ombudsman will use these principles when it considers complaints about actions during the coronavirus pandemic.

Last updated on hub: 04 May 2020

Webinar recording: COVID-19 and care providers

Social Care Institute for Excellence

Watch the SCIE COVID-19 webinar hosted by Paul Burstow, Chair of SCIE. He was joined by Kathryn Smith, the incoming Chief Executive of the SCIE and a former care worker.

Last updated on hub: 30 April 2020

When to release the lockdown: a wellbeing framework for analysing costs and benefits

London School of Economics and Political Science

In choosing when to end the lockdown, policy-makers have to balance the impact of the decision upon incomes, unemployment, mental health, public confidence and many other factors, as well as upon the number of deaths from the coronavirus (COVID-19). To facilitate the decision, it is helpful to forecast each factor using a single metric. The report analyses the impact of many factors such as incomes, unemployment, mental health, air quality and death rates with a view to understanding when the costs of continuing the lockdown exceed the benefits. These factors are brought together using a common currency of their impact on individuals’ wellbeing resulting from each date of ending the lockdown. This new metric makes it possible to compare the impact of each factor in a way that is relevant to all public policy decisions.

Last updated on hub: 30 April 2020

Essential long-term care workers commonly hold second jobs and double or triple duty caregiving roles

Journal of the American Geriatrics Society

Objectives: Long‐term care (LTC) facilities are particularly dangerous places for the spread of Covid‐19 given that they house vulnerable, high‐risk populations. Transmission‐based precautions to protect residents, employees, and families alike must account for potential risks posed by LTC workers’ second jobs and unpaid care work. This observational study describes the prevalence of their (1) second jobs and (2) unpaid care work for dependent children and/or adult relatives (double‐ and triple‐duty caregiving) overall and by occupational group (registered nurses, licensed practical nurses, or certified nursing assistants). Design: A descriptive, secondary analysis of data collected as part of the final wave of the Work, Family and Health Study. Setting: Thirty nursing home facilities located throughout the northeastern United States. Participants: A subset of 958 essential, facility‐based LTC workers involved in direct patient care. Measurements: This paper presents information on LTC workers’ demographic characteristics, health, features of their LTC occupation, additional paid work, wages, and double‐ or triple‐duty caregiving roles. Results: The majority of LTC workers were certified nursing assistants, followed by licensed practical nurses and registered nurses. Overall, over 70% of these workers agreed or strongly agreed with the following statement: “When you are sick, you still feel obligated to come into work.” One‐sixth had a second job, where they worked an average of 20 hours per week, and over 60% held double‐ or triple‐duty caregiving roles. Additional paid work and unpaid care work characteristics did not significantly differ by occupational group, although the prevalence of second jobs was highest and accompanying work hours were longest among certified nursing assistants. Conclusion: LTC workers commonly hold second jobs along with double‐ and triple‐duty caregiving roles. To slow the spread of Covid‐19, both the paid and unpaid activities of these employees warrant consideration in the identification of appropriate clinical, policy, and informal supports.

Last updated on hub: 30 April 2020

Guidance for those who provide unpaid care to friends or family

Department of Health and Social Care

Information and advice for people who are caring, unpaid, for friends or family during the coronavirus outbreak. It builds on other guidance published by the Government, including Stay at home guidance and guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults. [First published 8 April 2020; last updated 13 August 2020]

Last updated on hub: 29 April 2020

End of life care: support during the COVID-19 pandemic

Skills for Care

During the COVID-19 (coronavirus) pandemic, more than ever, people working in health and social care who may not specialists in this area are finding themselves working with people who are dying, or whose condition is deteriorating rapidly. From adapting care to meet people’s changing needs to effectively managing their comfort, good services will prioritise a dignified death that draws on expertise available from within and outside of the service. This resource summarises key points to note and includes useful links to supporting resources for further information. It draws on two Skills for Care publications the 'Good and outstanding care guide and the updated 'End of life care - common core principles.'

Last updated on hub: 29 April 2020

Home Office preparedness for Covid-19 (Coronavirus): domestic abuse and risks of harm within the home: second report of session 2019-21

Parliament. House of Commons. Home Affairs Committee

A report of a brief inquiry by the Home Affairs Committee into the risk of domestic abuse and child abuse within the home during the Covid-19 pandemic. Evidence suggests that contacts to domestic abuse helplines have increased during the coronavirus pandemic, with incidents becoming more complex and serious, with higher levels of physical violence and coercive control. The inquiry calls for a wider cross-Government strategy to tackle domestic abuse during the Covid-19 pandemic. It recommends any national action plan should include access to information and support, outreach and prevention, funding for support services including specialist and Black and Minority Ethnic services, housing support and refuge accommodation, and a criminal justice response. In addition to the national strategy, local authorities should also produce local action plans as part of their emergency Covid-19 planning. The Committee also recommend that the Government provide an emergency funding package for support services for domestic abuse and vulnerable children.

Last updated on hub: 29 April 2020

Coronavirus, people's voice and advocacy: a myth buster


This guide debunks the myths and misunderstandings that could prevent people from getting access to advocacy during the coronavirus (COVID-19) pandemic. The guide is primarily aimed at advocates and may also be useful to health and social care professionals, people who use health and social care services and their relatives and friends.

Last updated on hub: 29 April 2020

Ending the divide: Implications of COVID 19 for the Government's health and social care agenda

Policy Exchange

This paper explores the potential impacts of the coronavirus (COVID-19) on the Government's future health and social care policy. It argues that the coronavirus proves the artificiality of the funding divide between the NHS and social care. It calls for the Government’s recent promises on social care - cross-party talks and a manifesto pledge that “nobody needing care should be forced to sell their home to pay for it - to be strengthened.

Last updated on hub: 29 April 2020

Coronavirus (COVID-19) webinars from the National Mental Capacity Forum

National Mental Capacity Forum are running a series of rapid response webinars.

Last updated on hub: 29 April 2020