SCIE media statement

Personalisation: Implications for lesbian, gay, bisexual and transgendered (LGBT) people

06 May 2011

In order to give LGBT people choice and control over their care and support, they need to have accessible, sensitive mainstream services as well as the opportunity to get support from specialist services which are often provided by the community and voluntary sector.

This is the conclusion from the At a glance briefing examining the implications of the personalisation agenda for providing social care to lesbian, gay, bisexual and transgendered people. It’s from the Social Care Institute for Excellence’s and is published today, in conjunction with the Consortium of LGBT Voluntary and Community Organisations.

LGBT people might not be visible in services because they do not always feel comfortable being open about themselves and may fear discrimination. However, the briefing says that people from LGBT communities are increasingly likely to become more confident and visible as service users and carers, so care and support services need to be ready to welcome them, in line with the Equality Act 2010.

SCIE’s Director of Adult Services, David Walden, says:

Everyone should be respected, including people from LGBT communities. This means being included when discussions are had about their social care support needs. Staff need to be sensitive to service users, yet confident in dealing with people from a variety of backgrounds. They may have different sexual identities, family setups or life histories. Commissioners and providers need to think about LGBT people when planning and delivering services. This is because LGBT people may be invisible and should be included when designing and improving services.

Key messages from the briefing include:

The implications of personalisation for lesbian, gay, bisexual and transgendered (LGBT) people has been released as part of SCIE’s focus on Equality. SCIE’s equality resources include an Equality hub linking to all SCIE’s equality related resources, and two SCIE opinions.

Policy context

The continuation of the Equalities Act 2010 comes into effect from 5 April 2011. This affects everyone working in, or delivering, public services and moves to streamline existing equalities legislation, supporting people who have ‘protected characteristics’ such as race, age and disability. The new Public Sector Equality Duty means public, private, voluntary and community sector organisations that provide public services will have to:


Media contact

Steve Palmer | Press and Public Affairs Manager | Tel: 020 7766 7419 | Mob: 07739 458 192 | Email: