SCIE press release

Older people with high support needs

03 October 2012

A new digital report is launched today which looks at the key issue of how older people, with high support needs, are listened to and involved in, their care. The new web pages highlight and identify the benefits, and also the barriers to success in getting this right for this growing group of people who use services.

The report, from the Social Care Institute for Excellence looks at services in health, social care and housing provision. It will be of interest to everyone involved in providing care, policy-makers and frontline staff. The report highlights practical examples, along with a handy resources section.

Some of the report's key messages include:

SCIE's Chief Executive, Andrea Sutcliffe, says:

This report demonstrates the benefits of truly involving older people with high support needs in their care and design of services. This is fundamental to providing care with dignity. We all want to achieve this and the report shows that there are good practice examples to learn from, adapt and adopt. It is important that older people are fully included in decision-making about how services are run. This will help them to achieve choice and control over the way they receive care and support and will help services make best use of resources.

Types of participation

One section looks at how older people can participate in their communities through civic forums, community councils, local area forums, committees and citizens' panels. Older people can be involved through such bodies as older people's forums, older people's networks, and day centre or care home user groups. These are a few of the ways that delivering and commissioning services can be guided by the experience and expertise of older people with high support needs.


Media contact

Steve Palmer | Press and Public Affairs Manager | Tel: 020 7766 7419 | Mob: 07739 458 192 | Email: