SCIE press release
Public mystified by care system: SCIE launches service to help people find appropriate support
23 October 2012
Good news for local authorities
- Majority of adults unaware of what care is available (59%) and have no idea how much it costs (66%)
- More than two thirds of people say that they are not likely to consider care decisions until they become urgent, increasing the risk of not choosing the best provision
- A quarter of adults who already use care provision say they struggled to find appropriate care and now feel they ended up with the wrong type of support.
- Social Care Institute for Excellence (SCIE) launches online service Find Me Good Care to help public navigate complex world of care and support
- Range of services on Find Me Good Care, for adults of all ages, shows just how much support is available if you know where to look
SOURCE: FOR FULL RESEARCH RESULTS, SEE NOTES TO EDITORS.
Today Find Me Good Care launches to help people find the right care and support to suit their needs and lifestyle, whether at a time of crisis or as they plan for the future. Developed by the Social Care Institute for Excellence (SCIE), Find Me Good Care is a comprehensive source of adult social care information and advice.
What's in it for local authorities?
The new site complements the information that councils already provide about what's on offer for the vital issue of providing local care and support services. All councils are listed, with links to their sites. However, councils can also add more information to explain their role in social care so that residents can make informed choices about their options. Stockport Council have already added detailed information, as have 20 other English Councils. It gives the council the opportunity to link to their adult social care hub, My Care, My Choice. Find Me Good Care will enable people to build up their own online care planner about their care needs and options.
- Access to advice and guidance: Councils can direct residents to the advice and guidance, safe in the knowledge that it is regularly updated and quality-assured
- Local information at national level: Find Me Good Care can direct visitors to local information on the council website. It will increase awareness of council services
- Better informed residents: The service will enable people to build up their own online care planner about their care needs and options. This will include details of possible costs, a short-list of providers and service quality information
- Feedback about services: The site will include feedback from people who use services and carers. SCIE can provide councils with a report on feedback which will enable them to detect quality hot spots, good and bad practice etc.
- Market data: SCIE can provide councils with an analysis of services being sought and in what location. This supports market planning
- Expansion of care choices: Low-cost and no-cost services, such as small providers and volunteer services, will also be included on the site.
- Cross boundary care searches: The ability to locate care services in adjacent authorities
- Support for council staff: Staff can use the website to find and broker care.
- Support for national and local initiatives: Find Me Good Care has been developed with the sector and supports personalisation, the Think Local, Act Personal Consortium and the forthcoming Care and Support sWhite Paper.
The care system is a mystery to many, with SCIE's research revealing that the majority of people surveyed don't know what options are available to them and two thirds have no idea how much care provision costs. Find Me Good Care has been created to help people take their first steps in seeking the right care - it includes information and guidance on how to choose and pay for care together with a directory of providers and the opportunity to provide feedback.
A general lack of awareness, combined with the fact that most people are seeking support at a time of crisis, increases the risk of people ending up with care that isn't the most suitable for them; a quarter of adults who already use care provision say they struggled to find appropriate care and now feel they ended up with the wrong type of support. These findings highlight the need for Find Me Good Care to give people better choice and control through reliable information and advice.
SCIE's Chief Executive, Andrea Sutcliffe,says:
We know that the care system can be confusing and the research has confirmed that most people are unaware of their options - that's why we've created this service. We have brought together comprehensive advice and guidance to help people take those all-important first steps in navigating the care and support system. For local authorities, it is an opportunity to direct residents to good advice and guidance, safe in the knowledge that it is regularly updated and quality-assured.
Planning ahead for you and your family's care needs is something that few people consider doing. However, when the time does come to choose care, be it during a crisis, moving from child to adult services or something that is planned in advance, Find Me Good Care can help. Ultimately, it has been designed as a tool to help people choose support that fits their needs as well as their lifestyle. Needing care services shouldn't challenge who we are as people.
Dave Eastgate, Chief Operating Officer at Leonard Cheshire Disability, says:
We welcome the launch of the new website Find Me Good Care as it will give people the opportunity to find out more about the range of help and support that is available to them. This includes care at home, residential care, rehabilitation and services which help people live independently in their local community. This resource will enable people to take control of their lives, understand the different options available and make informed decisions about their care.
Sarah Pickup, President of the Association of Directors of Adult Social Services (ADASS) says:
Find Me Good Care complements the role of local authorities in providing advice to residents about choosing care. It will provide authorities with a cost-effective source of information to share with their communities and we welcome the important link across to information about how individual councils can support people choosing care.
Almost three quarters think that there is a need for better guidance on care and support and more than eight in 10 said they would welcome a site that helps them understand what their options are.
Jude Irwin, who has had to arrange care for her parents, says:
It has been an absolute minefield finding the right care for my parents. They both have dementia and I've never felt very clear about the options available for them. A website like Find Me Good Care would have been really helpful to me; I would have loved a place to go to say: 'These are my circumstances - what are my options.' You don't always get that at social services or the GP.
For more information visit Find Me Good Care or follow @findmegoodcare on Twitter.
Steve Palmer | Press and Public Affairs Manager | Tel: 020 7766 7419 | Mob: 07739 458 192 | Email: firstname.lastname@example.org