SCIE press release
New ratings system for health and social care
28 November 2012
Responding to today’s announcement of a review on how information is given, and also to a proposed new ratings system for health and social care, SCIE’s Chief Executive, Andrea Sutcliffe, says:
Good information is essential to good decision making. SCIE knows that creating a standard rating system, which works across different types of care and support services, is really challenging, so we welcome the Department of Health’s focus on this issue. Our experience is that, as people’s needs and aspirations are so individual, it is not always possible to be very specific about what to rate.
Find Me Good Care, SCIE’s online advice service and care directory, uses a rating system based on a definition of excellence in social care, which we developed with people who use and provide care and support services. The system focuses on the key elements that people said were important to them, regardless of the type of service they used. We look forward to offering SCIE’s experience and knowledge to the Nuffield Trust as they develop recommendations for the new rating system by the end of March 2013.
Find Me Good Care enables people to rate services according to specific issues including:
- The quality of the staff
- The level of choice you have about your support and what you do
- Are you treated with dignity?
- What activities, contacts and relationships you are supported to maintain?
- The quality of the accommodation and/or food (where relevant).
They can also give an overall rating for the service.
Steve Palmer | Press and Public Affairs Manager | Tel: 020 7766 7419 | Mob: 07739 458 192 | Email: firstname.lastname@example.org