SCIE press release

Statement - CQC Care home report

13 February 2013

The Care Quality Commission's review of home care services has been published.

SCIE's Chief Executive, Andrea Sutcliffe, says:

Whenever a report like this comes out there are things to cheer and things for the sector to work on. CQC say that, despite several similar reports in recent years, examples of poor care do occur all too often. We know from our work that those services which are performing well embrace the following; consistency of staff visiting people in their homes; person-centred care so that people feel dignified and respected; spending time enjoyably with good relationships with care providers; and professional support and development for staff. Crucially, the report recommends that more views and experiences of people, who receive home care, are listened to.

Take the issue of making sure that people are safe in their own homes. All staff must fully understand their responsibilities around safeguarding and whistleblowing. Our safeguarding resources cover key issues, from empowerment to accountability and the use of proportionate responses. If you watch our film on Social Care TV about what constitutes excellence in home care services, you will also see dedicated staff giving good quality, consistent and person-centred care, which people who use the services appreciate, and which gives great reassurance to their relatives

SCIE was involved in the advisory group for this report.