CQC State of Care report: SCIE response

11 October 2018

The Care Quality Commission's annual State of Care report is published. It finds that most people receive a good quality of care, but that people’s experiences are often determined by how well different parts of local systems work. One of SCIE’s priorities is to support local areas and national policy makers in relation to integrating health, care and related services in order to deliver person-centred care and support.

Responding to the report, SCIE’s Chief Executive Tony Hunter says:

The CQC is right to highlight that, while most people receive good quality care, their experiences are often determined by how well different parts of local systems work together. SCIE’s work on integration in local areas echoes these findings. We found that even where individual services are good, the system as a whole can function poorly – and as a result people’s journey through the system is disconnected. Our experience is that two factors are crucial to improving how systems work together: a relentless focus on person-centred care, and effective system – not simply organisational – leadership.

Tony Hunter

We use our DHSC/NHS England-endorsed Logic Model to diagnose where local areas are on their journey towards integrated care. Our analysts work with you to identify areas for improvement and action. Evidence-based strategies and plans We help local partners draw up strategies and plans for person-centred integrated care based on the latest evidence.

Using co-production we build local capability and capacity to co-produce plans with people who use services and carers. Whole-system facilitation and action planning: Drawing on our experience of running CQC Local Systems Reviews Summits, we facilitate cross-system events to agree ways forward.

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