The five Cs proving the value of mobile phones in social care

Featured article - 17 December 2020
By David McKinney, Managing Director of Local Government at Servelec

David McKinney, Managing Director of Local Government at Servelec

The challenges facing the public sector are staggering. Council teams are focusing on finding ways to drive efficiencies and explore cost saving opportunities, while maintaining the vital services they deliver to citizens.

Mobile solutions, designed to provide key information to professionals, wherever they are, are becoming more widely used in social care, and could help support public sector teams further, in 2021.

The five Cs driving mobile benefits in social care

Capacity: At a time where our social care resources are the most overstretched, mobile apps are helping to increase capacity, without adding to workloads. Social workers can complete work at the point of service delivery and can spend less time working out of hours typing up notes and updating records. This allows them to spend more time building relationships and ultimately improving outcomes for the adults, children and families they are supporting. It also helps to create a better work life balance for social care workers, improving their levels of job satisfaction and supporting staff retention.

Consistency: Case notes, forms and workflow are recorded and synced automatically, using mobile apps. Unlike paper notes, these cannot be lost or misplaced. All data is stored instantly and updated into the social care case management system once the device is connected to the internet.

Compliance: Information is fully encrypted both on and offline and is sent securely to and from an app. It also makes a ‘bring your own device’ policy possible as security is inbuilt.

Carbon footprint: Mobile can help to minimise unnecessary travel by enabling social care workers to complete work whilst they are out in the community without the need to return to an office base to update their records. It also shows where social workers are based on their last status change so the closest, most relevant worker can attend any urgent visits that may come in during the day.

Cost: Fewer unnecessary journeys, an empowered and productive workforce and a joined-up, modern and structured way of working, will all help to reduce future costs but crucially also enable social care workers to provide a better and more responsive service to the people they are supporting.

Progressing public sector change

In the coming months, it’s crucial that technology providers like us work together with local government to tackle the social care challenges that lie ahead, and we believe that mobile social care case management is one of the best ways to do that.

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