Everyone who needs support should have the opportunity to make a person-centred plan to help them decide what kind of support they need, and how that can best be organised to help them lead the life they wish.
Carol Taylor - Manager, Garth House care home
Simon Stockton - Strategic Consultant in Health and Social Care
Vicky Clarke - Contracts Manager, Surrey Continuing Healthcare
Mary Israel - Activities Coordinator, Athol House care home
Carole Taylor: We can't care for somebody properly and com-pletely unless we see that person as an individual and everything we do for that person stems from them being at the centre of what we do. If we don't do that we fail.
Simon Stockton: Person-centered approach is really at the heart of this tool but also at the heart of good quality care and support for people living in care homes and all of the other sections of this tool in a way kind of relate to this as its heart.
There are lots of concrete things that can be done to skill people up who are working in care homes with the tools and approaches that they need to know to have good conversations with people and to plan well with people and review how things are going with them, based on who they are and what's important to them.
Carole Taylor: I've been working in care for a long time, 20-plus years and although person-centred care wasn't something we talked about 20 odd years ago it was certainly something that - there were a few of us, we were embracing it even then. And I will never forget a gentleman by the name of Guy Botright that I looked after back in the 1990's, elderly gentleman then absolutely amazing man, he fought in the Battle of the Somme and towards the end of his life, he had a very rough time and he used to get underneath his bed and sometimes the only way you could help him or make him feel safe was to get underneath it with him. And then he would come out we'd make him a cup of tea, go to the lavvy and make a cup of tea and just sit with him for a little while and he would calm down and be fine again.
So person-centred care isn't a new thing it was practiced years ago we just didn't call it person-centred care.
So, something we should be thinking about and thinking about our residents and putting them at the centre everything we do every day.
Simon Stockton: Person-centred approaches are universally ap-plicable and that applies also to people who are non-verbal and for people who are non-verbal that's about finding ways to understand what they like and what they don't like what their pref-erences are from talking to people who know them really well so their friends and family and people who work with them and also picking up on nonverbal cues so that using that information we can orientate the care and support around them in a way that is best going to fit what makes sense to them.
Mary Israel: Treat people, individuals like you would like to be treated yourself. Respect them, they are individ-uals. Dignity, treat them like people, and take time with them. Get to know them that's what I would say really.
Vicky Clarke: It only takes one small simple change to make a huge difference to such a lot of people's lives. So I really encourage commissioners and care home managers to have a look at the tool and see if there's anything in there that can help them to make a change that's really worthwhile to their residents.
Person Centred Approaches: Points to Consider
- Take time to build and maintain your team’s skills to work in person-centred ways
- Use person-centred approaches to support good conversations
- Involve loved ones to build a picture of what matters to people and how best they can be supported
Use the care home action plan – it’s free!
A MySCIE account is required to gain access to your care home action plan and answer the question on Person-centred approaches.
Designed for managers and owners of care homes for older people, use this care home action plan to:
- Build a shared understanding of what personalisation (or person-centred care) means in a care home setting
- Identify and plan practical improvements that will make your home more personalised
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