Evaluation of the H4All Wellbeing Service pilot: April 1st 2016 - January 31st 2017

Author(s)

JAMMU Dalvinder, BOND Andy

Publisher(s):

NHS Hillingdon Clinical Commissioning Group

Publication year:

2017

An evaluation of the first 10 months of the Hillingdon H4All Wellbeing Service pilot, commissioned by Hillingdon CCG in April 2016. The service is a collaboration between 5 local third sector charities and provides older patients in Hillingdon with a range of services, including: information and advice, practical support, goal setting and ongoing support to manage LTCs, befriending and mentoring, and signposting and referral to voluntary and statutory services. During the evaluation period the H4All service supported 1,099 patients with 2,729 enquiries resulting in 11,675 contacts with/for patients. Analysis of completed Patient Activation Measure (PAM) outcome questionnaires found that most people accessing the service increased their PAM score, with an average movement of 8 points per patient in their individual scores. A total of 44 of the Hillingdon GP practices referred to the Wellbeing Service during the evaluation period in the first ten months and gave very positive feedback. The appendices include individual patient case studies highlight how they have benefitted from the service. (Edited publisher abstract)