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“Listen and then listen again”: prevention and promotion of independence for older adults




Care Inspectorate Wales

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Explores the progress made by local authority social services and health boards in supporting older adults to be as independent as possible, in line with the Social Services and Well-being Act (Wales) 2014. The research looked at the experiences of people aged over 65 who had received support from social care and health services, focusing on these key themes: people – are their voices heard and do they have control; partnerships, integration and co-production – who is working together and who is designing support together; prevention – how are services stopping people from reaching crisis or from needing care and support; and well-being - what matters to people. The key findings are: People (voice and control) – almost all of the time, people were treated with dignity and respect by care staff who made a positive difference in their lives but more work is needed to make sure that carers have their voices heard; Well-being – the importance of helping older people to maintain their well-being was increasingly recognised as a positive way to promote independence, and an aspect of work many care staff found rewarding; Partnerships and integration – many people benefitted from positive relationships they developed with care staff who treated them as equals but leaders and manager need to develop a culture of sustainability, through working together and designing services together; Prevention – the duty to support people before they reach crisis is not consistently carried out across Wales. (Edited publisher abstract)

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