Can online innovations enhance social care? Exploring the challenges of using digital technology to develop new models of support for older people

Author(s)

AYRES Shirley

Publisher(s):

Nominet Trust

Publication year:

2013

Explores how the care sector can take advantage of the power and potential of digital technology and social networks to develop new models of support for older people. The effective use of digital technologies – based around the internet, computers, mobile phones, social networks, telecare and telehealth – are critical in enabling people to live more independent and fulfilling lives, irrespective of their health and care needs. This is especially true as the demand for care services increases. The paper, using a range of good practice examples, highlights the role of digital technology in alleviating social isolation, enabling access to information and knowledge and in supporting the lives and work of many carers around the UK. The paper calls for a better shared understanding of innovations in this sector, a more co-ordinated and coherent approach to enable carers and care seekers to easily access online information and support, greater shared learning, collaboration and partnerships, and the promotion of events that showcase digital technology innovations in care which could be adopted by local authorities, the NHS and housing providers, as well as being purchased by people funding their own support needs. (Edited publisher abstract)