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Living Well

Lead service provider/commissioner


NHS Kernow Clinical Commissioning Group

Type of knowledge

Type of knowledge:

Project evaluation

Type of evaluation:

Outcome evaluation

Prevention service description

The programme was developed out of the award-winning Newquay Pathfinder, which was initiated by Age UK Cornwall and Isles of Scilly, NHS Kernow Clinical Commissioning Group, Cornwall Council and local health and social care providers, with funding from Age UK. Living Well staff work in teams including the voluntary sector, district nurses, GPs, community matrons, social workers and mental health nurses to provide wrap-around support.

The intervention starts with a ‘guided conversation’ between the individual and an Age UK coordinator who is trained in motivational interviewing. This conversation helps individuals to identify their goals and a management plan is developed to support their achievement. Trained volunteers then provide continued support to build individuals’ social networks, helping them to connect to their community, and increasing their physical and social activity, which in turn improves their health and wellbeing. Past activities have included everything from helping a previously housebound gentleman to go for a walk on the beach, to supporting a lady to improve her functional ability so that she could walk to the bathroom to wash her hair.

Intervention/service type:

Befriending, mentoring and peer support; Information and advice; Low-level support; Self-care

Target client group(s):

Older people; Adults with long-term health conditions

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