Proactive Primary Care
Lead service provider/commissioner
NHS Lewisham Clinical Commissioning Group
Type of knowledge
Type of knowledge:
Type of evaluation:
Outcome evaluation; Survey
Prevention service description
This project was based on a study from Michigan in which the health behaviour of people with LTCs showed significant improvement after telephone support. The feasibility of the approach was tested in a pilot study in 2012 with 70 patients from one GP practice. After making recommended changes, this was extended to 5 practices across Lewisham from January 2014.
The test group consisted of people with two or more LTCs, selected from practice patient lists. Practices were able to exclude people for whom they felt the project was inappropriate and add those who they felt would benefit. Telephoners asked the test group certain questions over the course of the three calls which contributed to the evaluation, the very positive results of which are described below.
Information and advice; Low-level support; Self-care
Target client group(s):
Adults with long-term health conditions