People helping people: year two of the pioneer programme

Author(s)

NHS ENGLAND

Publisher(s):

NHS England

Publication year:

2016

Describes the journey taken over the last year by the integrated care pioneers. The 25 pioneer sites are developing and testing new and different ways of joining up health and social care services across England, utilising the expertise of the voluntary and community sector, with the aim of improving care, quality and effectiveness of services being provided. The report describes the progress, challenges and lessons learnt across the pioneers. A number of key themes have emerged, including: population segmentation to determine people’s characteristics, their needs and care demands; using the experience of people; providing proactive care; providing integrated care services; supporting integration through using shared care records; using technology to support different access points; analysing impacts through data; and removing financial disincentives. Also included within the report are pioneers’ stories which describe the core elements of their care models and showcase how these are impacting real people. (Edited publisher abstract)