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One Voice for Age Sutton

Lead service provider/commissioner


Age UK Sutton

Type of knowledge

Type of knowledge:

Project evaluation

Type of evaluation:

Outcome evaluation

Prevention service description

The peer to peer approach developed by One Voice for Age Sutton has enabled volunteers to dedicate quality time to interviewing older people face to face and in their own homes. Enabling people to talk in a place and a time that suits them has helped to break down barriers and allows a frank and open conversation and feedback on services and experiences. These honest conversations allow One Voice for Age to gather information about the needs and aspirations of older people in Sutton in an effective and person centred way.

The benefits and positive service user experiences are two fold with both volunteers and end users benefiting from the scheme. The evaluation included the experiences of volunteers and sent a questionnaire was sent to all 48 current volunteers in order to understand the impact the project may have had upon their lives Volunteers become involved in the project for a variety of reasons with 60% stating they wanted to get involved in the local community, wanted to use their skills and experience and wanted to help other people. A total of 50% stating that they had retired and time on their hands and 30% that they wanted to make a difference or wanted to make sure people got their rights The majority of volunteers stated that their involvement in the project had had a positive effect on their lives. In total 75% stated that they had definitely learned a lot, 70% felt they know more about their local community organisation, 60% felt more involved in the local community and 55% felt they had a say in local decision making In relation to their key role a total 17 of the volunteers completing the questionnaire had taken part in interviewing other older people as part of the project. The volunteers saw this work as a very important part of the project. When asked to rate how important it was that this work continued on a scale of 1 to 10 a total of 12 volunteers rated it as 10, one as 9 and 5 as 8 leading to an average rating of 9.39 for all 18 responses.

Intervention/service type:

Befriending, mentoring and peer support; Information and advice; Community services; Low-level support

Target client group(s):

Older people

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