CHRISTIE Amelia, McDOWELL Adrian
This report looks at some of the issues older people and their families face in accessing the services and support they need to remain independent and live healthy, enjoyable lives. The report draws on an analysis of calls received to the Independent Age advice Helpline in 2016 and findings from other charities, think tanks and government reports. It focuses on four topic areas: help with serious health needs; understanding social care and the barriers to accessing support when they need personal care and practical help, securing a decent income and access to benefits; and staying in control which looks at some of the major life changes older people can experience, in relation to their finances and housing. For each topic area, the report examines the most common issues older people face and includes individual stories older people and their family members which show the difference early intervention can make, as well as where things are going wrong. It also highlights emerging issues which may get worse in the future, if not addressed. The report concludes that the country is still not responding well enough for a rapidly ageing population. It offers some recommendations to improve health, care and social security services for older people.