Results for 'communication'
Results 1 - 4 of 4
SKILLS FOR HEALTH, SKILLS FOR CARE
This education and training framework, commissioned by Health Education England, sets out core skills to support health and social care workforce to deliver person-centred approaches. It will help to staff communicate meaningfully, ensure they tailor the care and advice they give to suit peoples’ needs. It is applicable across services, sectors and across different types of organisations. The framework begins by describing the values, communication and relationship building skills that everyone delivering services should have to ensure consistent person-centred approaches. It arranges these into three ‘steps’: conversations to engage with people; conversations to enable and support people; and conversations with people to collaboratively manage highest complexity and significant risk. Within each step, the framework outlines behaviours which aim to illustrate what people and their carers would see in practice; learning outcomes; and short practice examples. Where appropriate, the framework encourages shared decision making and ensuring that all information is personalised, accessible and useful. The framework includes tips for delivering training and enablers for embedding a person-centred approach in organisations. The framework has been developed with the participation of health and social care experts and people who are experts by experience.
CAMPAIGN TO END LONELINESS
A guide to help commissioners and service providers to develop ways of identifying older people experiencing loneliness or who are at risk of being lonely. Section one identifies methods of identifying older people who may be at risk of loneliness. These include top down approaches which use available data and data mapping to identifying geographical areas likely to contain more people at risk; and bottom up approaches, which draw on the local knowledge and capacity of communities to identify and engage with older people experiencing loneliness in their area. Section two illustrates how these different methods can be used and provides case studies to show how they have been used successfully by other organisations. Section three provides advice to help staff and volunteers to speak to people at risk of loneliness in a way that can bring about positive change. It shows the importance of using empathy, openness and respect when holding conversations and also taking a problem-solving approach to help people identify and plan their own solutions. Each section includes summary learning points and provides advice to help providers and commissioners to help change their ways of working. The report makes 10 key recommendations for service providers and commissioners.
NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN, SOCIAL CARE INSTITUTE FOR EXCELLENCE
Briefing paper which looks at lack of communication and information sharing between children's and adult's social care in child protection services. It is one of a series 14 briefings looking at difficult issues in inter-professional communication and decision-making identified from 38 Serious Case Reviews, with added information gathered from three multi-agency ‘summits’. Drawing on the analysis of serious care review reports, the briefing highlights the reasons why there can be a lack of communication between adult's social care and children's social care, which include: a lack of understanding of each others roles and of how to work together in order to attain a whole-family assessment. It also provides solutions suggested by summit participants and contains a set of self-assessment questions to support managers and practitioners to tackle similar issues in their own local area.
Blackburn with Darwen Borough Council
Safe and Well is the Assistive Technology Programme with which Blackburn and Darwen Borough Council aims to improve the outcomes for its citizens, supporting them to live independently at home, while also reducing its social care costs. It has consisted of 3 pilot projects to date, working with adults with learning and physical disabilities; nursing and residential homes and early intervention with adults not yet eligible for funded social care. Blackburn has moved from supporting 60 people to over 1900 people with assistive technologies.
Results 1 - 4 of 4