#EXCLUDE#
#EXCLUDE#
#EXCLUDE#
#EXCLUDE#

Find prevention records by subject or service provider/commissioner name

  • Key to icons

    • Journal Prevention service example
    • Book Book
    • Digital media Digital media
    • Journal Journal article
    • Free resource Free resource

Results for 'staff-user relationships'

Results 1 - 2 of 2

Person-centred approaches: empowering people to live their lives and communities to enable to upgrade in prevention, wellbeing, health, care and support

SKILLS FOR HEALTH, SKILLS FOR CARE
2017

This education and training framework, commissioned by Health Education England, sets out core skills to support health and social care workforce to deliver person-centred approaches. It will help to staff communicate meaningfully, ensure they tailor the care and advice they give to suit peoples’ needs. It is applicable across services, sectors and across different types of organisations. The framework begins by describing the values, communication and relationship building skills that everyone delivering services should have to ensure consistent person-centred approaches. It arranges these into three ‘steps’: conversations to engage with people; conversations to enable and support people; and conversations with people to collaboratively manage highest complexity and significant risk. Within each step, the framework outlines behaviours which aim to illustrate what people and their carers would see in practice; learning outcomes; and short practice examples. Where appropriate, the framework encourages shared decision making and ensuring that all information is personalised, accessible and useful. The framework includes tips for delivering training and enablers for embedding a person-centred approach in organisations. The framework has been developed with the participation of health and social care experts and people who are experts by experience.

Come on time, slow down and smile: experiences of older people using home care services in the Bradford District: an independent report by Healthwatch Bradford and District

HEALTHWATCH BRADFORD AND DISTRICT
2015

Summarises the findings of a study of people’s experiences of receiving care services in their home. The report is based on 240 responses from older people or their carers. It shows that: people value their home care service and recognise its importance in keeping them as independent as possible and enabling them to live at home; many respondents raised concerns about rushed visits, unpredictable and variable timings of care and missed visits; nearly half of respondents felt there was insufficient time and/or carers’ approach or skill level resulted in care needs not being met; service users rated the attitude and approach of staff overall as good and felt they were treated with dignity and respect but a high number of respondents made reference to poor communication and poor attitude of some care staff; there was a high recognition of lack of skills and training among some care staff; many respondents highlighted the need for the same care workers to visit regularly; overall support and effectiveness from the service generally received positive commentary. The report sets out recommendations for both home care providers and Bradford Council, calling for more choice, flexibility and a person centred approach that promotes the well-being and independence of individuals.

Results 1 - 2 of 2

#EXCLUDE#
Ask about support on integration, STPs and transformation
ENQUIRE
Related SCIE content
Related NICE content
Related external content
Visit Social Care Online, the UK’s largest database of information and research on all aspects of social care and social work.
SEARCH NOW
Submit prevention service example
SUBMIT
What do you think about SCIE's work?
FEEDBACK
#EXCLUDE#
#EXCLUDE#
#EXCLUDE#