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An image of a house

The story so far...

  • Acorns was established 20 years ago by a local couple, who ran it as a family business.
  • It’s now been bought by a housing association which runs a number of care homes in the area.
  • It’s a bit run down, as the previous owners were not keen to invest more, partly because it’s losing money (there are a number of vacancies).
  • All of the staff members in the home have been transferred to the Housing Association, except for Alex’s predecessor, who decided to retire.
  • Influenced by the previous manager, some of the staff have never really adapted to complying with the Care Quality Control (CQC) criteria. They are caring but tend to adopt a service based rather than person-centred approach.

Alex’s brief

  • Ensure that care practices in the home are informed by the CQC criteria
  • Provide a modern living environment that draws upon relevant technologies.
  • Fill the current vacancies.