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Alex decides to suggest she and Rob discuss what happened using the Thomas-Kilman framework.

Click on the A-Z button to find out more about the Thomas-Kilman framework.

How does the supervision go?

Image of person with speech bubbles

Quite well. Using the framework made discussing Rob’s attitude to conflict easier, because it’s more impersonal.

We found that, if possible, he’d prefer to avoid conflict. But it isn’t always possible.

So we talked about how he could develop confidence and respond to conflict in the next training session.

And he came up with applying an AI approach – building on what staff are already doing to involve residents. Which is a really good idea. I’m hoping the next session goes better.