For Alex, putting people and their families at the centre is a given. So she’s focusing on the stakeholders.
She makes a list and thinks about how she’ll approach each group.
Spend a day in the home talking to the residents and seeing how they and the staff get on.
Spend a Sunday afternoon in the home (when many of the families visit). Talk to relatives then stay on to talk to night staff.
Attend a staff meeting.
Meet the Chair of the Friends of Acorns.
Talk regularly with my line manager (in the housing association).