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For Alex, putting people and their families at the centre is a given. So she’s focusing on the stakeholders.

She makes a list and thinks about how she’ll approach each group.

A list each group Alex will approach

Spend a day in the home talking to the residents and seeing how they and the staff get on.

Spend a Sunday afternoon in the home (when many of the families visit). Talk to relatives then stay on to talk to night staff.

Attend a staff meeting.

Meet the Chair of the Friends of Acorns.

Talk regularly with my line manager (in the housing association).