So we penalise less engaged families? Anyone asking why they’re less engaged? Anyone trying to engage them?
But these are important! But of course, because they work at night, they don’t get involved in the discussions.
Care management team
Care staff working in the day
Less engaged families
Care staff working at night
People living in the home
Friends of Acorns
PCSCC – ‘people and families at the centre’. That means they have to have a voice. They don’t with this model.
Have valuable insights. Also might not be as inclined to fund raise for us if we don’t consult them about the change.
Do you agree with her? If not, why not?