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Bharat and his management team are now at the Understand phase.

They consider how they’re going to gather the data.


Identify potential data sources

Develop multiple perspectives

Gather and analyse data

They decide to base their data collection on three key questions.

Given what you now know about Lean, what three questions would you ask?

(If you want to – revisit page 3: which approach? to remind yourself of what Bharat thinks, or look in the A-Z again).

When you’ve decided on your questions, go to the next page to find out what Bharat and his team think.