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Everyone will be asked the same three questions, but the collection method for each stakeholder group will vary, as this table shows.

Stakeholder Group


People accessing the service

Family carers

Details of complaints, comments and compliments that had been made over the past 12 months.

Working with the local Healthwatch group to seek feedback from people who access the service, their carers and local representative and advocacy groups.

Writing to a sample of the people who are currently known to the team.

Internal stakeholders

Members of the management team met with a representative of the other services within the council, including support functions and the other social work teams.

External stakeholders

A short online survey was developed for partner agencies to record their perspectives.


A Twitter feed was created that was open to anyone who had an interest.