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How can Bharat and his colleagues test the changes they’ve identified?

Will they really make a difference?

The participants in the improvement event use the stakeholder feedback to develop 10 key standards. The changes will be evaluated against these.

To see three of the standards, click on the highlighted bullets.

People we support, their families and other professions say that we communicate clearly and promptly.

People we support say they have been listened to and have been at the centre of any decisions about their lives.

Everyone in the team feels that their work is valued and their contribution recognised by others.