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Bharat comes up with the idea of the performance board. This will provide an overview of the number of people in each stage of the process and other important aspects of their value.

The performance board will be set up in the middle of the office and updated every day, so everyone will know what’s happening.

And when a new issue is identified, a short-term action group will explore it using the Plan Do Study Act cycles

Click on the A-Z button to find out more about Plan Do Study Act cycles.

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Number of compliments each week

Percentage of people receiving direct payments

Number of referrals each day

Number of complaints each week

Number of people known to team whose discharge is delayed

Average days until assessments

Key recent learning from compliments and complaints.

Average staff sickness days over past for weeks

Number of carers assessment each week