For full functionality of this site it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser.

Skip to main content


Identify potential data sources

Develop multiple perspectives

Gather and analyse data

Denise feels she already has a general understanding of aspects of the change. But she needs to look at the different cultures involved, using SSM.


formal and informal


behaviours expected in a particular role


how behaviours are judged

Image of person with speech bubbles

Obviously, I’m familiar with LAD culture. Perhaps too familar. Using SSM, I need to step back a bit.

SSM analyses culture in terms of three elements: roles, norms and values.

I’m going to look at these for two sets of stakeholders – people living in the homes, and the home managers.