Identify potential data sources
Develop multiple perspectives
Gather and analyse data
Denise feels she already has a general understanding of aspects of the change. But she needs to look at the different cultures involved, using SSM.
formal and informal
behaviours expected in a particular role
how behaviours are judged
Obviously, I’m familiar with LAD culture. Perhaps too familar. Using SSM, I need to step back a bit.
SSM analyses culture in terms of three elements: roles, norms and values.
I’m going to look at these for two sets of stakeholders – people living in the homes, and the home managers.