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Denise phones Leo to tell him her concerns. Last time, the attempt to move to domiciliary care didn't work because families, residents and staff were not convinced of the benefits. She’s afraid it’s going to be the same this time round.

Image of person with speech bubbles

It’s going to happen whether they’re convinced or not. And given that fact, we need to find the best way of doing it.

Take your time. Decide what approaches you want to take. And let me know what support you need from me.

OK. I’ll think about it. Meanwhile, we need to review and revise the person-centred plans of all the service users.