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Denise thinks about various possible approaches to managing the transition. She finally decides to adopt Soft-Systems Methodology (SSM) as her main change process.

Click on the A-Z button to find out about SSM.

Why do you think Denise has chosen it?

Click on the question marks to find out.

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Approach 1 is: One of the reasons I think this is a good approach is its recognition that people have different world-views. There may not be a compromise that suits all. But the aim is to find accommodations that everyone can live with.

Approach 2 is: And it values ‘purposeful activity’. I like that. It’s too easy for an outsider to see some kinds of activity as not productive. But for the people we support, those activities might be the ones that give real meaning to their lives.

Approach 3 is: It also encourages the use of images and diagrams. Not all of our service users can read or write. Some of them sign and point to pictures rather than speak. So it’s good to have visual communication.

Approach 4 is: So SSM provides a range of tools. Some useful for us, others not.