Fair access to care services (FACS): prioritising eligibility for care and support

Initial contact - FACS, ‘Putting people first’ and the personalisation agenda

‘Putting People First’ sets out a shared ambition for radical reform of public services, promoting personalised support through the ability to exercise choice and control against a backdrop of strong and supportive local communities.

(‘Introduction’, DH, 2010, para 4)

Marcia’s story – Personalising support for both daughter and mother

Until she was 45, Marcia, who has learning disabilities and mild cerebral palsy, lived with her mother. She was, however delighted when given the opportunity to move into her own flat. When the initial light-touch support proved insufficient, workers quickly increased Marcia’s support to meet her specific needs at a point in her life when she was coping with major changes. They also realised that Marcia and her mother’s relationship had been mutually supportive and ways were found to ensure this continued.

To promote personalisation within the FACS framework, staff need to:

The Department of Health published the ‘Adult social care choice framework’ [18] in March 2013 to help individuals and carers to understand more clearly the choices and rights open to them, how to access information and support, and how to complain.

For people who may lack capacity in particular fields, the guide needs to be implemented in conjunction with the rights offered by the Mental Capacity Act 2005, which requires:


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