Tenants who self-neglect: Examples from practice
Guidance for frontline housing staff and contractors
- Bournville Village Trust is developing relationships with its local mental health trust at a senior and local level to improve responses to local citizens, both tenants and freeholders, who are self-neglecting and are potentially in need of safeguarding. The aim of this exercise is to be able to talk through individual cases where a housing officer is concerned, to see what proactive intervention or support might be available for the individual.
- Hull City Council provides safeguarding training to housing providers. This covers the Mental Capacity Act, the person’s ability to take on and retain a tenancy, positive risk-taking, some of the challenges related to risky lifestyles and hoarding, and lessons learned from serious case reviews.
- Thurrock Council has commissioned specialist training on hoarding and the Mental Capacity Act from a housing perspective.
- Circle Housing, Merton Priory, held an event on hoarding with local partners. Speakers included support groups and a leading academic in the field. The aim was to build a shared understanding of hoarding between all agencies and recognition of hoarding disorder, including balancing the related safeguarding, fire and tenancy risks. Agencies would work together more closely to find solutions to support residents to sustain their tenancies. This work provided a platform to develop a more detailed multi-agency hoarding protocol, including a toolkit for practitioners. Complex hoarding cases will now automatically trigger a safeguarding alert.