Guidance for frontline housing staff and contractors
Key safeguarding principles
The government has identified six guiding principles which serve as a firm foundation for safeguarding people with care and support needs.
- Empowerment: presumption of person-led decisions and informed consent.
- Protection: support and representation for those in greatest need.
- Prevention: it is better to take action before harm occurs.
- Proportionality: proportionate and least intrusive response appropriate to the risk presented.
- Partnership: local solutions through services working with their communities – communities have a part to play in preventing, detecting and reporting neglect and abuse.
- Accountability: accountability and transparency in delivering safeguarding. 
Useful safeguarding organisations
Action on Elder Abuse: campaigning to safeguard older people. Helpline 08088 808141
Action Fraud: report fraud and internet crime. 03001 2302040
Care Quality Commission: regulation of care providers. 03000 616161
Ann Craft Trust: safeguarding vulnerable adults and disabled children
Independent Age: advice and support for older people. Advice line 0800 3196789
National Domestic Violence Helpline: National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge. Helpline 0808 2000 247
The Housing Learning Information Network hosts materials for the Housing and Safeguarding Adults Alliance