Dealing with anti-social behaviour: Examples from practice
Guidance for housing managers
- At the Sutton Housing Partnership staff receive training that promotes joint agency working and early intervention. This enables them to spot support needs and potential risk when they sign up a new tenant, visit a property or investigate a complaint of anti-social behaviour.
- The government is working with three authorities (Manchester, West Lindsey and Brighton & Hove) to trial the ‘Community Trigger’, which will give victims and communities the right to require action to be taken where a persistent problem has not been addressed.
- In Birmingham a partnership approach to tackling anti-social behaviour has been developed by the Safer Birmingham Partnership. The Safer Estates Agreement is used by all social landlords in Birmingham.
- Bournville Village Trust has a number of offices and community halls that are hate crime reporting centres. Front-line staff have had training from West Midlands Police in how to deal with such reports.
- Ocean Housing made changes to its policies following the serious case review into Steven Hoskin’s death. It committed to:
- inform care managers in writing of extensions to probationary tenancies
- inform the police and care managers of damage to the tenancies of vulnerable tenants
- review vulnerable tenants’ rent arrears and complaints policy and procedures
- ensure that tenants who cannot read are not sent letters and notices
- review staff training
- introduce a new safeguarding vulnerable tenants policy. 
- The Richmond Housing Partnership used a risk matrix as part of wider Home Office commissioned trials to improve responses to anti-social behaviour. The matrix comprises a set of simple questions to help identify repeat and vulnerable victims. It aids the collection of evidence on anti-social behaviour by creating quantifiable accounts of the behaviour’s impact. Using this system, the Partnership has secured emergency injunctions in 24 hours to temporarily ban anti-social tenants from their homes. The Partnership has saved itself thousands on lawyers’ bills by training its housing officers to secure the injunctions themselves.  The outcome was not only that victims were better protected but also that the needs of abusers with care and support needs were addressed.