Thresholds for reporting safeguarding concerns: Referrals that are not accepted
Guidance for housing managers
The following tips are useful for dealing with referrals that are not accepted: 
- Check the multi-agency policy – is the interpretation of eligibility thresholds open for discussion?
- Reconsider the facts of your referral – have you left something out, have you accurately represented the risks?
- Ask if they have a mechanism for gathering information on apparently low-level cases.
- Ask for advice on how to handle the situation yourself or via other agencies.
- If the case is not accepted, and the local authority does not make enquiries, refer again if circumstances and risks change.
- Ensure that decisions are being taken at the right level within your own organisation and within adult social care.
If adult social care staff argue that it is the choice of the individual to refuse intervention and that they have the capacity to make ‘unwise decisions’, consider the following questions.
- Might the person have been coerced?
- Could anyone else be at risk?
- Has the person had a mental capacity assessment regarding the particular safeguarding issue?
- Has the person been recently diagnosed, for example with mental health problems?
- Have the person’s circumstances deteriorated or their needs increased?
- Does the person have fluctuating or complex needs?
- Is there a sudden change in the person’s behaviour indicating ‘an escalating problem’?
- Has there been a risk assessment regarding the particular safeguarding issue?
- Might the alleged abuser be at risk, or might they have care and support needs?
Ultimately, if there are concerns about implementation of the multi-agency safeguarding procedures, these can be discussed at the safeguarding adults board.