Sharing information, joint working and communication

Guidance for housing managers

You should ensure:

Failure to share information and poor communication have been key features in serious case reviews. As most local authority regions now have a number of housing providers operating in their area, the complexity of sharing and coordinating information on people who may be at risk of abuse and those who pose a risk cannot be underestimated.

It is important that housing and adult social care staff work together with partners in health and the police to safeguard people with care and support needs. This will require them to share information between themselves and possibly with others, including carers, care and support services, the police and probation services, child protection, health and mental health services.

You must ensure that all your staff understand their responsibilities with regard to sharing information and have a basic understanding of confidentiality, the Data Protection Act 1998 and the right to respect for private and family life under Article 8 of the Human Rights Act 1998. They should also be aware that, without overriding these responsibilities, any person may disclose information to a relevant authority under Section 115 of the Crime and Disorder Act 1998 ‘where disclosure is necessary or expedient for the purposes of the Act (reduction and prevention of crime and disorder)’. [13]

Joint working and sharing information with voluntary care and support agencies is also important as they may be better placed to provide specialist support to individuals and to spot signs of abuse. For example, domestic abuse charities can provide counselling and support. Mental health charities can support treatment and provide activities, such as at-risk workshops and calming exercise classes, to support people with depression and anxiety that may be related to abuse. Fall care and support services can provide an extra form of monitoring by trained professionals. Relevant safeguarding information should be shared with such agencies in the interests of keeping people safe.

Sharing information within an organisation

Information shared within your organisation does not come under the Data Protection Act. The Information Commissioner has published guidance that sharing information between two separate local authorities is clearly subject to disclosure rules under the Act. However, sharing information between two departments in the same local authority does not come under the Act, unless the second department is going to use the information for a secondary purpose, different to the purpose for which the information was initially processed. [28]

Find out more about how data protection, Caldicott principles, human rights and the Mental Capacity Act affect the work of frontline housing staff.


The Information Sharing Centre of Excellence

SCIE e-Learning: Adult safeguarding resource

The Information Commissioner’s Office