Sharing information, joint working and communication: Examples from practice
Guidance for housing managers
- Sutton Housing Partnership’s director of neighbourhoods was invited to present and run a development workshop for the London Borough of Sutton social work practitioners’ forum, to enable social and housing workers to understand each other’s challenges and the barriers to inter-agency working. The aim was to identify how they could work more effectively together in the future. Sutton Housing Partnership is involved in a number of task and finish groups set up by the safeguarding adults board. The aims are to improve the sharing information protocol, develop mental capacity and self-neglect protocols and develop the high-risk multi-agency panel.
- The Birmingham Social Housing Partnership comprises over 30 housing associations working in collaboration with around 40,000 properties, and has a safeguarding subgroup. The Partnership is managed by an elected board of chief executives and senior directors. The group aims to ensure that housing associations in Birmingham work as effectively as possible with Birmingham’s adults, communities and children’s departments, in respect of safeguarding adults and children at risk in the city. It meets regularly to share learning and good practice, highlight themes and look at concerns. The group has been able to highlight common concerns and begin to make links with the adults’ and children’s safeguarding boards.
- The Bournville Village Trust has a ‘Safer Estates Agreement’ with local police that facilitates the gathering or sharing of safeguarding information.
- Catalyst Housing Ltd has a safeguarding lead responsible for advising staff and improving joint working with local authorities. 
- St Leger Homes in Doncaster has a dedicated manager leading on child and adult protection, hate crime, domestic abuse and mental capacity.
- In Croydon the problems caused by departmental barriers have been addressed by putting health, housing and social care in one department.
- In central Bedfordshire, social workers invite housing staff to accompany them, when appropriate, on joint visits to investigate safeguarding referrals or assess mental capacity. Housing tenancy liaison officers have attended Mental Capacity Act training; joint assessments are carried out when there are concerns affecting housing. This enables housing staff to learn more about assessments of mental capacity and enables safeguarding staff to better understand the role of housing staff.
- The Home Office has identified a range of multi-agency models to support sharing information around safeguarding responses for people with care and support needs, primarily through multi-agency safeguarding hubs. 
- Waltham Forest Housing Association has regular meetings with social care and is directly involved in safeguarding investigations. 
- In Birmingham, a partnership approach to tackling anti-social behaviour has been developed by the Safer Birmingham Partnership. The Safer Estates Agreement is used by all social landlords in Birmingham to enable sharing information.