Safeguarding training and support for housing staff
Guidance for housing managers
- ensure all staff are trained in safeguarding and domestic abuse to a level that corresponds with their role
- work with safeguarding partners to provide joint training or to ensure that training content is aligned.
The training should include:
- general awareness on how to identify people with care and support needs, risk and indicators of abuse, including domestic abuse
- when and how to raise concerns through a safeguarding alert
- arranging support for victims and protection planning
- working together and understanding local information sharing protocols
- understanding the key roles of partner staff and agencies
- local knowledge and learning from mistakes.
Given the number of people with care and support needs living in all types of social housing, not just specialist, safeguarding training is essential for all housing staff and contractors. The level of training should correspond with the role. Staff working specifically with people in sheltered, supported or extra-care housing may need more in-depth safeguarding training. They may have a more involved role in supporting people by recording disclosures, supporting victims or abusers, and protection planning.
Training and improved tenant profiling should help to develop a ‘safeguarding culture’ within the organisation, improving the focus on those most vulnerable to abuse and increasing the number of safeguarding alerts.
The best way for housing staff to receive training on safeguarding is jointly with safeguarding partner agencies. Multi-agency training can build mutual professional respect and lead to better communication and joint working, less duplication of effort, and common understandings in terms of processes, language and thresholds for reporting safeguarding concerns. Training should be jointly provided with people who have care and support needs and their carers, who have experience of safeguarding issues. Local training can be tailored to address issues that have arisen in the past, utilising learning from serious case reviews.