Responding to safeguarding concerns from housing staff

Guidance for local authority social care staff

Senior social care staff should ensure:

Negative attitudes of housing staff from adult social care can lead to exclusion. [24] Housing staff report a number of problems in getting appropriate responses to some safeguarding referrals. These include eligibility criteria and issues relating to assessment of risk, mental capacity, diagnosis and individual choice. [39] It is important that social care staff take referrals seriously and seek to jointly address concerns about risk and safeguarding. People left without the right support may become more vulnerable to abuse as a result and the consequences can be very serious.

Where the view from social care is that a safeguarding alert from housing is inappropriate, then it should be discussed with housing managers and a joint approach to the right solutions sought – it should not be simply rejected. Referrals that are not appropriate may be a good source of information from other perspectives – for example, building a wider picture of abuse patterns. Outright rejection of concerns may lead to an appropriate referral not being made. It is important to work together with all safeguarding partners to address safeguarding concerns. Local voluntary sector services may be able to provide support to people who are not eligible for social care services.

In this section