NQSW resource - Outcome statement 10: Multi-agency working
Multi-agency working: Key resources
Take some time now to explore our list of key resources and websites that may be of use in helping you think about professional development and accountability. These have been selected based on the criteria outlined in About this resource.
See also the full List of policy and legislation relevant to all outcome statements (PDF file).
These have been organised into:
- Working to put people first: the strategy for the adult social care workforce in England (PDF) (Department of Health)
- Healthcare for all: report of the independent inquiry into access to healthcare for people with learning disabilities (Department of Health)
Click on the title to see more information.
Forming and maintaining relationships with service users, carers, professionals and others (e-learning, 2008)Open
This learning tool will help you understand:
- the importance of relationships in social work and what we communicate through the relationships we work to build
- the personal attributes needed to form and maintain positive working relationships
- the professional attributes that are required and the boundaries within which positive working relationships operate
- how the integrating of personal qualities and professional attributes links to the concept of the ‘professional use of self’.
Implementing the Carers (Equal Opportunities) Act 2004 (Guide, 2005)Open
Many of the recommendations in this guide rely on a framework for implementation. The following essential steps, which have emerged as necessary to facilitate implementation, would need to be addressed at a strategic level within local authorities. They are not required by the Act but would form the basis of a model of good practice.
- As part of the implementation of the Act, each locality should have a multi-agency strategy for carers.
- This strategy should be agreed by the relevant agencies, including health, housing, education, carers' groups, leisure facilities, Jobcentre Plus and local employers.
- The strategy should include planning for staff awareness training, the development of an information strategy and methods for monitoring the impact of the various aspects of implementation.
Interprofessional and interagency collaboration (e-learning, 2009)Open
This e-learning resource invites you to explore different dimensions of interprofessional and interagency collaboration (IPIAC) and to hear first-hand from people who use services and their carers about their experiences of effective and ineffective multi-agency collaboration.
Learning together to safeguard children: developing a multi-agency systems approach for case reviews (Guide, 2008)Open
This guide presents a ‘systems’ model of organisational learning that can be used across agencies involved in safeguarding and child protection work. It has been adapted from accident investigation methods used in aviation and engineering and, more recently, in health. It should be considered as a preliminary version for child welfare and the basis on which future developments can build. Key concepts are:
- different professionals will inevitably have different views of a case
- understanding the ‘why’ questions about multi-agency working requires capturing these different perspectives.
Parental mental health and child welfare – a mother’s story (Social care TV 2010)Open
This film is about one mother’s experience of seeking support for herself and her family. It sets out how different services worked together with the family in practice to provide the support that was needed.
Parental mental health and child welfare – the practitioners’ perspective (Social care TV 2010)Open
This film brings together professionals from health, social care and education to discuss some of the situations highlighted in two parental mental health case studies.
Parental mental health and families (e-learning 2011)Open
Module 4 of this e-learning resource explores the benefits of multi-agency working with families who are affected by parental mental health problems.
Safeguarding adults: lessons from the murder of Steven Hoskin (Social care TV 2009)Open
Steven Hoskin had learning disabilities and lived alone in St Austell. He was tortured and murdered by people who targeted him because of his disabilities. Investigations showed that Steven had made numerous calls to a number of agencies, including the police, health and social care services, so they should have been aware that he was in danger. This video demonstrates that partnership between agencies and sound information-sharing procedures are vital to the safeguarding of adults.
Social Care Governance - a work book based on practice in EnglandOpen
Social care governance focuses on the responsibility of individual workers and teams to continuously learn from and improve their practice. This workbook provides a framework with which to do this. It suggests that the best way to use the book and do the work of improving practice is in teams.
The Road Ahead (Web resource, 2004)Open
The Road Ahead project explores the nature of the information needed by young people with learning disabilities, their parents and supporters at transition. Resources in the guide include information for multi-agency working.
Link: The Road Ahead (2004)
Think child, think parent, think family: a guide to parental mental health and child welfare (Guide, 2009)Open
This guide makes recommendations for improving care planning and intervention, for organisations and managers as well as practitioners.
Working together to support disabled parents (Guide, 2007)Open
The process of developing joint protocols provides an opportunity for agencies to establish a shared understanding of their respective roles and responsibilities. A partnership approach to service development and delivery means:
- children’s and adults’ services working together to develop joint protocols
- developing collaborative and trusting working relationships across the range of statutory and voluntary sector services
- consultation with and the involvement of parents and children in developing policies, protocols and services
- positive action to overcome parents’ potential distrust of and disengagement with services.
This guide provides a template for the development of local protocols, the detailed wording of which will need to be developed by local agencies. However, some wording is suggested at various points and is based on current good practice. Links are also given to other relevant parts of the resource.
Form and function: views from members of adult protection committees in England and Wales (Reid et al., Journal of Adult Protection, 2009)Open
Focus groups were undertaken with 26 Adult Protection Committees (APCs) from England and Wales during 2005-6. The focus groups looked at the adult protection inter-agency relationships which have developed out of the current framework, where local authorities lead, partner with and subcontract to other agencies. The results revealed that participation in the local strategic decision-making setting of the APC was influenced by the local history of partnership working, face-to-face information-sharing, affective relationships, understanding of respective roles and a shared acknowledgement of the importance of adult protection. Problems surrounding the participation, functioning and sustaining of APCs are discussed along with the advantage of pooled resources that inter-agency working should bring (not always so in all 26 APCs). A lack of resources for developing policy and practice and for training was noted for some APCs.
Integrated team working: a literature review (Maslin, Prothero, Bennion 2010)Open
Key themes identified in this review were: drivers, barriers and benefits of integrated working; staff development; and meeting the needs of service users. Recommendations for integrated working include; a focus on the management of integrated teams; a need to invest in resources for the successful integration of teams; a need for the development of clear standards for monitoring the success and failure of integrated teams
Link: Integrated team working.
MCA handbook, section 10: confidentiality and sharing information (Nottingham Trent University, 2009)Open
To comply with the Mental Capacity Act (MCA) 2005 when making decisions, you are encouraged to consult certain groups of people appropriately to help you to decide whether a person lacks capacity or whether a particular act of health care or treatment may be in their best interests. You may sometimes need to disclose personal information about the person who may lack, or have reduced, capacity, so that your consultation is meaningful. This is a difficult area because the MCA Code does not replace the rights and obligations that exist in common law (judge-made case law), under statutory provisions (such as the Data Protection Act 1998) and your own professional guidance about disclosing and giving access to confidential information.
Multi-agency working and adult protection (Henwood, Community Care, 2008)Open
This article discusses the findings of two recent research studies into elder abuse. The first (the third of a four-stage qualitative study which involved nearly 40 interviews with older people) highlights the complexity of elder abuse. The second, a study of multi-agency working and the regulatory framework in adult protection, highlights the operational challenges of addressing such issues.
Safeguarding adults: perspectives from primary care trusts in Kent and Medway (Draper et al., Journal of Adult Protection, 2009)Open
Although social services take the lead in safeguarding activities, statutory health bodies have now begun to integrate their adult protection activities more effectively and positively with social services and the police. This article reviews the development of adult protection expertise in those areas, including sharing multi-agency adult protection practice. It summarises areas of practice improvement in Kent and Medway PCTs, and concludes that maintaining close multi-agency working will be central to the robust and cohesive delivery of adult protection work and outcomes.
Voices from the frontline: social work practitioners' perceptions of multi-agency working in adult protection in England and Wales (Pinkney et al., Journal of Adult Protection, 2008)Open
This article reports on the views of 92 social workers about their practice in adult protection in England and Wales as part of a study of adult protection working and regulation that took place between 2004-2007 in 26 sample local authorities. The study found that social workers considered that sharing information and responsibilities led to positive outcomes for service users and that the incorporation of different agency perspectives supplemented sharing of best practice.