NQSW resource - Outcome statement 5: Planning and intervention

In this section:

Planning and intervention: Introduction

Balance risk, needs and resources to plan person-centred interventions.

Planning and intervention is a core social work task. It requires a solid grasp of different social work methods and an awareness of feelings, emotional responses and patterns of interaction. Adult social care planning should be person-centred with clear goals, based upon an individual’s needs and wishes. Interventions should be timely and use specialist and universal services.

Planning and intervention: Key practice points

  • The transformation of adult social care means using person-centred approaches leading to improved outcomes in terms of social inclusion, empowerment and equality.
  • The Department of Health's Personalisation through person-centred planning provides ideas and examples of good practice. This policy is set out in The community care assessment directions (PDF).
  • People should be treated with dignity and helped to think about what they want both now and in the future. Use the Dignity Challenge to see how you’re doing.
  • You will need to manage the tension between support and control while maintaining relationships with the person using services and their family.
  • Support planning and brokerage is an opportunity to use peers to help find out what resources and services are available and work out what support package will best meet a person’s needs. Advice UK's Personalisation and support brokerage in adult social care – a briefing for advice organisations and services (PDF) explores the responsibility of every local authority to support this process.
  • Make sure the support plan is affordable, legal and effective in delivering the identified outcomes.

This is a chance to be creative and innovative in supporting people to maximise control over their own lives. The key themes of any plan should focus on:


We hope you will find this material helpful in your first year as a social worker. However, we recognise that this will not provide you with all the answers. You will need to discuss your practice with your supervisor, raise any ethical dilemmas and be reflective in your work. Use the Portfolio (Word file) document to record your reflection on this outcome statement.