NQSW resource - Outcome statement 5: Planning and intervention
Planning and intervention: Key resources
Take some time now to explore our list of key resources and websites that may be of use in helping you think about professional development and accountability. These have been selected based on the criteria outlined in About this resource.
See also the full List of policy and legislation relevant to all outcome statements (PDF file).
These have been organised into:
- Prioritising need in the context of Putting people first: a whole system approach to eligibility for social care - guidance on eligibility criteria for adult social care for England 2010 (Department of Health)
- Putting personalisation into practice (SCIE)
- Valuing people now website (Department of Health)
- Social work: an introduction to contemporary practice
Click on the title to see more information.
Dementia gateway: difficult situations (Web resource, 2009)Open
Working with people with dementia can be very rewarding, but situations can arise that are difficult for the person with dementia or those supporting them – or both parties. This guide provides information and training for dealing with a series of difficult situations as part of your planning and intervention.
Dignity in care (Guide, 2010)Open
Treating people with dignity is an essential aspect of social work. The Dignity Challenge is a clear statement of what people can expect from a service that respects dignity. It is backed up by a series of 'dignity tests’ that can be used by providers, commissioners and people who use services to see how their local services are performing.
Link: Dignity in care (2010)
Dignity in care networkOpen
Numerous resources are now available through the Department of Health (DH) website, ranging from toolkits to the Good Practice Framework. Staff at all levels from frontline workers to commissioners and performance managers can play their part to helping ensure dignity in care services. The link provides you with 10 ways staff can take action to promote dignity in care.
It also gives you access to the range of topics and resources on the DH website, including the Good Practice Framework. This contains ideas that improve dignity that other people have already implemented. The Framework helps you to audit your own practice and share your work through publication on the website.
Link: Dignity in care network
Facts about FACS 2010: A guide to fair access to care services (Guide, 2010)Open
The Personalisation and support planning section in FACS 2010 identifies the vision for social care support to promote control and choice for people. It explores what staff need to do to ensure effective and holistic support planning.
Similarly, the Investing in prevention and wellbeing section in FACS 2010 makes early intervention and prevention integral to the implementation of FACS. This section of the guide explores what staff need to do to maintain good practice.
Fair access to care services (FACS) (e-learning, 2010)Open
In addition to the Facts about FACS guide, these e-learning materials give you an opportunity to think more about planning and the implications for practice. Support planning should focus on the full range of sources of support available to the adults seeking or using services and this resource explores the need for information, personal budgets and direct payments, as well as issues of maximising control.
Law and social work: social work intervention (e-learning, 2009)Open
In this e-learning resource, you are asked to work through a case study considering the different points for intervention - initial referral and screening, assessment and care planning, and review and assessment. Two case studies are presented for you to work through.
You are asked as the newly-qualified social worker (NQSW) to draw on legal knowledge to make recommendations to your supervisor on how social work intervention in this case should proceed.
Social work practice frequently operates under time and resource pressures. To model that context here, your choices for consultation of people and/or data sources will be restricted.
This resource will help to make you aware of:
- the legal rules that create the framework for social work intervention
- the different points of intervention – initial referral and screening assessment and care planning, and review and assessment.
Link: Law and social work: social work intervention (2009)
Overview of communication skills in social work: planning and arranging (2008)Open
This e-learning resource explores how communication skills link to different aspects of social work practice and the care pathway. It demonstrates a series of everyday tasks in social work, and helps you to understand the role of communication in planning and intervention through real-life examples. It explores how to negotiate, mediate and intervene sensitively, authoritatively and appropriately and how to decide, with the person using services, what should be done, how and by whom.
Personalisation for older people: residential care (Social care TV, 2009)Open
Understanding the individual, their interests, background and personal history is crucial for developing person-centred care for older people, particularly older people with dementia. This film emphasises relationship-based, individual person-centred care, rather than a functional approach to basic personal care. This is important in maintaining dignity and well-being.
Personalisation for someone with a physical disability (Social care TV, 2009)Open
Delivering personalised services will mean different things to different people – it’s about self-determination and self-directed care. Understanding the individual, their interests, background and personal history is crucial for developing person-centred support – people don’t just need support to help with personal care and tasks such as shopping and cleaning, but also to maintain their social and cultural life. This video introduces Stephen Page, a man with multiple sclerosis. Maintaining his social and cultural life is very important to Stephen and having a personal budget has enabled him to continue to attend events which help him to lead his chosen life and preserve his personal identity.
Putting personalisation into practice (e-learning, 2010)Open
This e-learning resource will help you consider how personalisation can be embedded within your practice. It will help you explore the range of opportunities and anxieties associated with personalisation. You will also be able to hear from practitioners and individuals who have been involved in the development of this process, which includes planning and review.
Think child, think parent, think family: a guide to parental mental health and child welfare (Guide, 2009)Open
Difficulties often arise in developing care plans when more than one agency is involved. This is because staff from different disciplines often adopt different views. For example, staff from adult mental health services may not acknowledge that there is a risk of harm to children. At the same time, staff from children’s services may not accept that change might be possible for the parent. As a result, any joint care plans may not realise the potential to promote the resilience of either the parent or the child. In the absence of any preventative measures and forward planning, families can end up ‘drifting’ until crisis point is reached. This guide makes recommendations for improving care planning and intervention, for organisations and managers as well as practitioners.
Working together to support disabled parents (Guide, 2007)Open
At the heart of a joint protocol will be the agreement, reached between children’s and adults’ services, of their respective responsibilities for assessment, planning interventions and review. In particular, these functions require agreement about eligibility criteria for service provision and the circumstances in which joint work will be carried out. This guide discusses the features of good practice, based on research and the views of parents and children who have received services.
Working with lesbian, gay, bisexual and transgender people (Social care TV, 2010)Open
This set of videos explores the experiences of lesbian, gay, bisexual and transgender (LGBT) people who are receiving services. Many LGBT people have experienced discrimination and stigma in their lifetime, and you will hear the experiences of people with a range of needs such as those with mental health problems, older people in residential care and people with physical and learning disabilities.
Advance decision: explanatory information and form (Alzheimer’s Society, 2010)Open
This fact sheet explains what an advance decision is, and what it can and cannot do. It also provides practical advice and a form for drafting an advance decision. People who have dementia, or who are worried that they may develop it in the future, are often concerned about how decisions regarding their medical treatment will be made if they lose the ability to decide for themselves. They may fear that they will be forced to receive life-sustaining or life-prolonging treatments long after they are able to achieve an acceptable or tolerable level of recovery, length of life or quality of life.
The Mental Capacity Act 2005 gives people in England and Wales a statutory right to refuse treatment, through an advance decision, which allows a person to state what forms of treatment they would or would not like to receive if they become unable to decide for themselves.
Agreeing my plan (In Control, 2009) Open
This YouTube video by In Control goes through support planning and is a useful resource for people who use services.
Link: Agreeing my plan
Best interests at end of life (Hutchinson and Foster, 2008)Open
This guidance is intended to assist those supporting people who lack capacity to make their own decisions. The document focuses its practice examples on the context of end of life care, however the practical tips and tools may be used for other support contexts too. This guidance aims to provide practice ideas and examples on how to use the best interests decision-making framework from the Mental Capacity Act 2005 within care planning and other decisions in the context of end of life care.
Circles Network is a national voluntary organisation which was formed in 1994. Its aims are to build inclusive communities where everyone, regardless of ability and background, can belong and contribute with appropriate support. Person-centred planning is a process of life planning for individuals, based around inclusion and the social model of disability. Person-centred planning tools are flexible, setting no limits to the person’s wants, needs and dreams for their life.
In person-centred planning, the process as well as the product is owned and controlled by the person (and sometimes their closest family and friends). As there are no prescribed forms, tick boxes or checklists, the resulting plan of support is totally individual. It creates a comprehensive portrait of who the person is and what they want to do with their life, and brings together all the people who are important to that person including family, friends, neighbours, support workers and other professionals involved in their lives.
Link: Circles Network
Common core competencies and principles for health and social care workers working with adults at the end of life (NHS End of Life Care Programme, 2009)Open
These competencies aim to support workforce development, training and education, and to ensure all workers are confident and able to work with people at the end of their lives. The document defines the competencies and core principles and case studies also show how these have been put into practice and the lessons learned. The competency areas identified are:
- communication skills
- assessment and care planning
- symptom management
- advance care planning
- overarching values and knowledge.
The competencies reflect the principles laid out in the End of life care strategy published by the Department of Health (DH) in 2008.
Dementia Information PortalOpen
This website follows the implementation of the National Dementia Strategy. It offers information and support to members of the National Dementia Strategy Implementation Reference Group and anyone with an interest in improving services for people with dementia.
How to make a support plan and Support brokers (In Control, 2009)Open
In Control have produced a series of fact sheets for people who use services. These two fact sheets explain what needs to go into a support plan and how people may be able to access support to design a plan.
Independent living strategy: support planning and brokerage: final report from the support planning and brokerage demonstration project (Office for Disability Issues, 2011)Open
The Support, Advocacy and Brokerage (SAB) project was set up to demonstrate how resources could be transferred from traditional, local authority care-management systems to user-led support, advocacy and brokerage. The aim was to enable disabled people to have more choice and control over the support that they need. The findings showed that the ULOs were able to successfully deliver support planning and brokerage to a wide range of service users. Support planning was experienced by service users as more ‘human’ when delivered by a ULO than by a local authority, with less bureaucracy involved. People whose support plan was facilitated by a ULO were more likely to take their personal budget as a direct payment than those whose support plan was delivered by the local authority.
Issues facing commissioners of end of life care (King's Fund, 2011)Open
There are a number of challenges to effective commissioning of end of life care, including defining what constitutes end of life, calculating the associated costs, and defining appropriate outcomes. With the support of information obtained from interviews with a small group of commissioners, managers and clinicians, this paper focuses on three major priorities in the coalition government’s approach to organising and commissioning health care: integration; clinically led commissioning; and personalisation of care. Alternative approaches to funding and commissioning are proposed in order to support personalised, clinically led and integrated delivery of end of life care.
Organising my support (In Control, 2009)Open
This YouTube video goes through the stages of support planning and is a useful resource for people who use services.
Link: Organising my support
Personalising care: a route map to delivery for care providers (English Community Care Association, 2010)Open
This report presents what personalisation means to care providers and considers the opportunities that personalisation presents. It provides good practice examples of partnership work between commissioners and providers, and highlights some ‘top tips’ for providers.
Person-centred planning: the circle of support (YouTube video)Open
This is a series of short videos about person-centred planning and how it applies to practice, using ‘Jeff’s story’.
Risk factor: new start for a stroke survivor (Drinkwater, 2010)Open
This case study explores the issues and dilemmas faced by a stroke victim who wants to return to live in the community. It highlights the complex multi-agency work that had to take place to facilitate this move and make it successful.
This is an online hub of information, news, events and resources for the personalisation initiative. It includes sections on support planning and brokerage.
Link: Support planning
Valuing people now: person centred planning guidance (Valuing People Now, 2002)Open
This guidance was written to help Learning Disability Partnership Boards work out how they could write 'frameworks for person-centred planning'. The frameworks explained how people with learning disabilities would have the support they needed to plan their lives, in a person-centred way.
Improving the experience of care for adults using NHS mental health services: summary of NICE guidance (Kendall, T. et al., 2012)Open
This article summarises the most recent recommendations from the National Institute for Health and Clinical Excellence (NICE) on service users’ experience of adult mental health services. The NICE recommendations are based on systematic reviews of the best available evidence. These recommendations come from the first NICE guidance where the development group was jointly chaired by a service user and a healthcare professional. Key points from the guidance are summarised in the following areas: relationships, communication and information provision; avoiding stigma and promoting social inclusions; decisions, capacity and safeguarding; access to care; assessment; community care; assessment and referral in a crisis; hospital care; assessment and treatment under the Mental Health Act; and control, restraint, and compulsory treatment.