NQSW resource - Outcome statement 9: Service development
Service development: Key resources
Take some time now to explore our list of key resources and websites that may be of use in helping you think about professional development and accountability. These have been selected based on the criteria outlined in About this resource.
See also the full List of policy and legislation relevant to all outcome statements (PDF file).
These have been organised into:
- Putting people first Working together with user-led organisations (PDF) (Department of Health)
- The participation of adult service users, including older people, in developing social care (SCIE)
- Right to control (Office for Disability Issues)
- The critical practitioner in social work and health care (Fraser and Matthews, eds.). See abstract on Social Care Online. Full text available with ATHENS password.
Click on the title to see more information.
A commissioner’s guide to developing and sustaining local user-led organisations (Guide, 2010) Open
This guide is about how to develop and sustain local user-led organisations (ULOs). It provides information about strengthening ULOs in your local area. The guide includes a self-assessment for you to see where you are now as well as ideas about good practice.
Changing social care: an inclusive approach (Guide, 2009)Open
This guide presents some ideas about how to successfully change services in order to place people at the centre of their own care and support. It begins with a brief overview of the policy context and then moves on to a series of ‘how to’ sections.
Implementing the Carers (Equal Opportunities) Act 2004 Assessment of carers – developing local resources (Guide, 2005)Open
Support is needed for community groups to develop their skills, knowledge and abilities to enable them to get involved in local service development. This guide explores key research and policy findings, practice points, and ideas for practice in relation to service development.
Personalisation: a rough guide (Report, 2008, updated in 2010) Open
This guide aims to tell the story so far about the personalisation of adult social care services.
Putting people first: Transforming adult social care websiteOpen
This online hub of information, news, events and resources for the Putting people first initiative is aimed at social care practitioners. The website is designed to help you implement personalised care, promote good practice and deliver improved care outcomes for people.
Putting personalisation into practice (e-learning, 2010)Open
In this resource you will start to consider how personalisation can be embedded in your practice. It is important that you reflect on your own perceptions and experiences of personalisation. Personalisation requires a new way of thinking about support and service delivery and in many ways it challenges some of our traditional practices within social work. The roles of social workers, support workers and other professionals need to be considered if individuals and families are to be supported to direct their own support. You can hear from practitioners and individuals who have been involved in the development of this process, which includes planning and review. Frequently asked questions (FAQs) look at safeguarding and mental capacity, and there is an opportunity to work through a case study and hear from recipients of personal budgets to help you think about safeguarding and your role.
Seldom heard: developing inclusive participation in social care (Position paper, 2008)Open
This paper focuses on four groups: homeless people with addiction problems, people from black and minority ethnic (BME) communities, people with communication impairments, and people with dementia.
The participation of adult service users, including older people, in developing social care – economic and cultural barriers (Guide, 2007)Open
This guide provides several useful examples of how to involve service users in the development of adult social care.
Working together to support disabled parents (Guide, 2007)Open
The process of developing joint protocols provides an opportunity for agencies to establish a shared understanding of their respective roles and responsibilities. A partnership approach to service development and delivery means:
- children’s and adults’ services working together to develop joint protocols
- developing collaborative and trusting working relationships across the range of statutory and voluntary sector services
- consultation with and the involvement of parents and children in developing policies, protocols and services
- positive action to overcome parents’ potential distrust of and disengagement with services.
This guide provides a template for the development of local protocols, the detailed wording of which will need to be developed by local agencies. However, some wording is suggested at various points and is based on current good practice. Links are also given to other relevant parts of the resource.
The triangle of care: carers included: a guide to best practice in acute mental health care (2010)Open
This document explains the ‘triangle of care’ a therapeutic alliance between people who use services, staff and carers that promotes safety, supports collaboration and partnership in acute mental health care. It identifies six key elements including a carer support service. The information helps to develop understanding of how the recognition, involvement and support of carers can improve service development which in turn can improve outcomes for individuals.
Care and support – a community responsibility? (Joseph Rowntree Foundation, 2008)Open
As the state's capacity is limited and family input likely to decline, should the community deliver and fund long-term care and support? This Viewpoint asserts that demographic and societal changes mean there will be a growing shortfall of family carers. Therefore it is imperative that care and support is reintegrated with, and owned by, the wider community.
Developing services for people with dementia: findings from research in a rural area (McDonald and Heath, Quality in Ageing , 2008)Open
This article describes a piece of work carried out in East Anglia designed to map services across the statutory, voluntary and private sectors, and to describe the ways in which national policy is being interpreted to meet local need. Examples of innovative practice as well as gaps in service were identified.
Link: View abstract on Social Care Online.
Funding social care: what service users say (Joseph Rowntree Foundation, 2010)Open
In 2009 18 adult social care service users were brought together to explore proposals for funding social care in the future. This Viewpoint reports their views.
Getting on well together – councils working with older people (Local Government Improvement & Development, 2009)Open
This paper explores the key lessons for local authorities in ensuring that communities are good places for older people to live, and the messages that need to be heard for the effective development of strategies for older people.
Improving the life chances of disabled people (Prime Minister’s Strategy Unit, 2005)Open
The report sets out the government vision that by 2025 disabled people will have full opportunities and choices to improve their quality of life and will be respected and included as equal members of society.
Involving users in commissioning local services (Joseph Rowntree Foundation, 2010)Open
This study by Age Concern London brought commissioners and service users together to discuss how service users can be involved in shaping local services. It found that the definition of 'user involvement' varies from one-off consultations to equal partnerships and that there are more good practice examples of user involvement in social care than in health.
Peer support and personalisation (National Centre for Independent Living, 2008)Open
The availability of peer support is essential in the drive to transform adult social care to give service users choice and control in how their individual support needs are met. The recommendations at the end of this review seek to ensure that well-informed support is available to service users when they make their choices.
Right to control (Office for Disability Issues (ODI), 2010)Open
The Right to Control initiative is intended to ensure that disabled people have choice and control over the support they need to go about their daily lives. It aims to shift the balance of power from the state to the individual, assisting disabled people to achieve better outcomes from the support they currently receive. The Right to Control policy and legislation were developed in partnership with disabled people and their organisations, and is built on evidence that disabled people are best placed to decide what support they need to achieve their aspirations. The Welfare Reform Act 2009 enables a streamlined approach to assessing and responding to disabled people’s support needs, so that they can have choice and control over a single budget allocated to meet agreed outcomes.
Link: Right to control (PDF)
'It's only right that we get involved': service-user perspectives on involvement in learning disability services (British journal of learning disabilities, 2011).Open
People with learning disabilities continue to be a group of people who are the 'most excluded, least independent and most likely to lack control in everyday life'. This article describes a focus group that was conducted to explore the lived experiences of people with learning disabilities as users of services. The information can be used to support evidence in relation to outcomes for both service development and assessment.
Improving the experience of care for adults using NHS mental health services: summary of NICE guidance (Kendall, T. et al., 2012)Open
This article summarises the most recent recommendations from the National Institute for Health and Clinical Excellence (NICE) on service users’ experience of adult mental health services. The NICE recommendations are based on systematic reviews of the best available evidence. These recommendations come from the first NICE guidance where the development group was jointly chaired by a service user and a healthcare professional. Key points from the guidance are summarised in the following areas: relationships, communication and information provision; avoiding stigma and promoting social inclusions; decisions, capacity and safeguarding; access to care; assessment; community care; assessment and referral in a crisis; hospital care; assessment and treatment under the Mental Health Act; and control, restraint, and compulsory treatment.