Report 55: People not processes: the future of personalisation and independent living

Published: February 2012

This is a report of two seminars which brought together service users, carers, social care practitioners and policy makers to discuss the future of personalisation at a time of limited resources.

• Summary

  

  Key messages from the report.

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• Introduction

  

  Overview of the aims of the seminars and details of who participated.

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• What we mean by personalisation

  

  The history and meaning of personalisation.

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• Experiences of personalisation

  

  Positive experiences of person centred services.

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• Barriers and obstacles

  

  Difficulties for users and carers in obtaining personalised services.

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• Getting it right - what it looks like

  

  Three examples of good practice.

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• Hopes and fears for the future

  

  Views on the future of personalisation.

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• Conclusions

  

  Taking forward the ideas from the seminars.

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